9.Troubleshooting & FAQs
9.4 ErgoSensor FAQs
Q1: Will it work if I wear contact lenses and what if they are colored?
Ans.: Yes.
Q2: Will it work if I wear dark glasses for some reason?
Ans.: No, it requires 2 x eyes to be clearly visible.
Q3: Will it work if I wear prescription glasses for reading?
Ans.: Yes, standard, clear, prescription glasses are OK to be recognized, as your eyes are visible through the glasses.
Q4: What happens if I have “one eye patch” due to some medical factor?
Ans.: It will not work correctly. It requires 2 x eyes to be detected to function correctly.
Q5: Does it work if my face is partially covered with cloth, hat, etc?'
Ans.: As long as it can clearly detect 2 x eyes, it will work.
Q6: If I lean forward to read something on my desk, will it work?
Ans.: As long as the sensor is able to detect your eyes, it will work.
Q7: Does it work if I have a hat/cap/turban on my head?
Ans.: As long as it can clearly detect 2 x eyes continuously, it will work.
Q8: What happens if I turn my monitor into portrait/ 90 degree mode?
Ans.: ErgoSensor function will disable automatically if you turn the monitor. It will work only in the default landscape mode.
Q9: Will it work if I turn the monitor away from my face?
Ans.: No, you must be facing the monitor in the standard position- front of screen.
Q10: What happens if I have 2 or more colleagues also reading my screen?
Ans.: While it can detect more than one face, it will “recognize” the face directly in front of the screen and closest to it, deeming it to be the principle user. All functions will be activated based on the principle face that it has detected.
Q11: What is the optimum distance from my eyes to the Monitor screen?
Ans.: 80 cm is the optimal distance for comfortable reading.The sensor will advise you if you are > 90cm and < 70cm for distance activation.
Q12: What is the optimum neck angle for
Ans.: The best neck angle is “straight neck!” If your posture is detected with a neck angle tilted more than 15 degrees for a pre- determined time, the sensor will advise you to correct it.
Q13: Can I change my time break activation timing?
Ans.: No, the ideal time break is deemed to be at about an hour at which interval the sensor will advise you to take time break.
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