Philips 34PT9420/69R manual Before calling service, Before Calling Service

315 2163.1 (16X24) 22-10-2002 13:15 Pagina 25

Before Calling Service

Please make these simple checks before calling service.These tips may save you time and money since charges for television installation and adjustments of customer controls are not covered under your warranty.

Symptoms	Items to Check and Actions to follow
“Ghost” or double	•	This may be caused by obstruction to the antenna due to high rise buildings or
images		hills. Using a highly directional antenna may improve the picture.
No power	•	Check that the television's AC power cord is plugged into the mains socket.
	• Unplug the television, wait for 60 seconds. Then re-insert plug into the mains
		socket and switch on the television again.
No picture	•	Check antenna connections at the rear of the television to see if it is properly
		connected to the television input terminal. Is it properly secured to the
		appropriate antenna plug on the TV?
	•	Possible broadcast station trouble. Try another channel. Try running the
		Automatic installation.
	•	Adjust the contrast and brightness settings. Try another smart picture setting.
	•	Check the v key on the remote control to make sure the correct signal
		source is selected.
Good picture but no	•	Increase the VOLUME.
	•	Check that the television is not muted, press the ¬ key on the remote
sound
		control.
	• When no signal is detected, the television automatically switches off the sound.
		This is proper operation and does not indicate a malfunction.
	•	Check if your speaker configuration corresponds with the selections made in
		the Speakers Setting, p. 10.
	•	No sound from the rear speakers or the centre speakers? Select an
		appropriate Surround mode, according to the broadcasted sound signal or
		adjust the volume (see Surround modes, p. 14)
	• If you have attempted to hookup peripheral equipments, check the audio jack
		connections.
	•	Check if the headphone is not plugged in.
	•	Check if the channel is broadcasting good quality surround.

Good sound but poor • Adjust the contrast and brightness setting. Try another smart picture setting. colour or no picture

Poor picture	• Sometimes, poor picture quality occurs when having activated an S-VHS
	camera or camcorder connected to the right side of your TV and another
	device is connected to AV1 or AV2 at the same time. In this case, switch off
	one of the other equipments.
Snowish picture and	• Check the antenna connection.
noise

•This may be caused by electrical interference (e.g. hairdryer, nearby neon lights,

Horizontal dotted line etc.)

•Switch off the equipment.

One white line across	•	Switch off the television immediately and consult a qualified service personnel.
the screen
Television not	•	Check whether the batteries are working. Replace if necessary.
	•	Clean the remote control sensor lens on the television.
responding to remote	•	Operating range between television and the remote control should not be
control		more than 240”.
	•	You can still use the M key and the -/+ keys at the top of your TV.
	•	Press the v key to be sure your remote control is in the TV mode.

If your problem is not solved: Turn your TV off and then on again.

Never attempt to repair a defective TV yourself. Check with your dealer or call a TV technician.

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