10 Troubleshooting
Problem | Possible cause and solution | |
No power or | The TV is not connected to the power. | |
indicator light. | Press .POWER at the side of the TV or on the | |
| remote control. | |
| Ensure that the AC power cord is connected tightly | |
| to the TV power connector and to the power socket | |
| outlet. | |
| Remove the AC power cord from the power socket | |
| outlet, wait 60 seconds and reconnect the AC power | |
| cord. | |
| Connect the TV to a different power socket outlet. | |
Error message | HDCP authentication fail. | |
on the screen | Ensure that your HDMI cable is certified. | |
with HDMI | Press SOURCE on the remote control to switch to | |
connection. | ||
another source and then switch back to the HDMI | ||
| ||
| source. | |
| Reset the accessory device and the TV. | |
| Turn on the TV. | |
| Select the HDMI channel. | |
| Turn on the accessory device. | |
| While the TV and the accessory device are powered | |
| on, unplug either end of the HDMI cable and then | |
| reinsert the cable. | |
No picture | An incorrect HDMI input jack is connected or an | |
or sound is | audio cable is not connected. | |
detected from | Connect a | |
the PC. | jack on the TV. | |
| Connect an audio cable to the HDMI 1 AUDIO IN | |
| on the TV. | |
| Press SOURCE on the remote control, and select | |
| the HDMI 1 source. | |
TV does not | Batteries are installed incorrectly, or low battery power. | |
respond to the | Ensure the indicator light on the TV blinks when you | |
remote control. | press the remote control buttons. | |
| Ensure that you are using the TV remote control. | |
| Ensure that the batteries are inserted correctly and | |
| do not need to be replaced. | |
| Remove the AC power cord from the power socket | |
| outlet, wait 60 seconds and reconnect the AC power | |
| cord. | |
The picture | Broadcast video format. | |
is distorted, | Press FORMAT on the remote control to select the | |
stretched out, or | best picture format. | |
has black bars on | For some accessory devices, the picture format must | |
the side or top. | be set in the accessory device. | |
| ||
The picture is | Insecure/incorrect connection. | |
mostly red and | Ensure all the connections are made according to | |
green, or the | the color code. | |
picture misses | Push the component cables all the way into the | |
red when | ||
YPbPr sockets on the TV. | ||
connected to an | ||
accessory device |
| |
via component |
| |
cables. |
| |
No picture or | No picture or sound - ensure you have selected the | |
sound. | correct channel. | |
| Incomplete channel installation. | |
| If the TV receives channels via an AV connection, set | |
| the TV to the correct source input. | |
| If the TV is connected directly to the wall via a coaxial | |
| connection, perform the |
No sound | Volume level is set to zero - increase the volume. |
on the TV | Sound is muted - press MUTE on the remote control. |
loudspeaker. | Audio cable is not connected - for AV connection, |
| ensure that the Audio L/R cable is connected |
| as described in Connecting your devices (see |
| ‘Connecting your devices’ on page 29). If you use a |
| component cable, ensure that you have not crossed |
| the red audio cable with the red video cable. |
| Audio output setting for the accessory device is |
| incorrect. For HDMI connections, some accessory |
| devices have an HDMI audio output setting that |
| must be turned on for HDMI to HDMI connections. |
| Check if [Sound] > [TV Speakers] > [Off] is set to |
| [On]. No sound will be output when |
| [TV Speakers] is set to [Off]. |
Bad picture | Standard definition channels are not as clear as |
quality with | high definition channels - connect the devices via |
a coaxial | component or HDMI cables. |
connection. |
|
Cannot control | Confirm that the connected devices are EasyLink |
your TV and | compliant and are connected to your TV via an |
connected | HDMI cable. Not all brands of devices such as |
devices with one | Disc players use the same system as Philips EasyLink. |
remote control. | Other brands might not work with Philips EasyLink. |
The brightness | When in [Home] mode, this TV will automatically |
of the TV | adjust the brightness based on the ambient light. |
fluctuates | If there is a sudden change in TV brightness, it may |
automatically. | be due to changes in the room lighting conditions |
| (sunshine / lamps), or an object blocking the light |
| sensor on the front of the TV. Please ensure the |
| room lighting is stable and the light sensor is not |
| blocked. |
Downloading an electronic copy
To obtain an electronic copy of this manual:
1 Point your browser to www.philips.com/support
2 Choose your country of location.
3 Enter the model number or a keyword in the “Find your product” field. Alternatively, you can browse the catalog.
4 Click the description or model.
5 Under Product support, click “User manuals”.
Contact us
If you cannot resolve your problem, refer to the FAQ for this TV at www.philips.com/support
If the problem remains unresolved, contact the Customer Support Center in your country.
Warning
•Do not attempt to repair the TV yourself.This may cause severe injury, irreparable damage to your TV or void your warranty.
Note
•Please have available your TV model and serial number before contacting us.These numbers are available on the back and side of your TV, as well as on the packaging.
E n g l i s h
EN 31
