2005 HF Series User’s Manual | 112505.0959 |
Before Calling Service
A list of common symptoms is presented as follows. Before you call for service, perform these simple checks. Some of these symptoms can be readily corrected. Note: Please become familiar with the commercial features as described in TV Installation / Setup, because the effects of several of these features, if they are not thoroughly understood, might appear as faulty operation.
Symptom | Possible Corrective Action |
TV does not respond to commands (volume, | Check commercial TV setup (TV installation / |
channel, power), or cannot be turned on if it is off, | setup) menu settings, including power forced on, |
or cannot be turned off if it is on. | front keypad lockout, channel ring, volume |
| maximum features. |
TV turns off by itself | ∙ TV automatically turns off after when no RF |
| signal is present. |
| ∙ Check Energy Saving Programmability setting |
| (see ESP) in TV installation / setup. |
No power | Verify that the TV’s AC power cord is plugged into |
| the mains socket. If there is still no power, |
| disconnect plug. Wait for 60 seconds and re |
| plug. Switch on the TV again. |
No picture | ∙ Check antenna connection at rear of the TV. |
| ∙ Possible TV station problem. Try another |
| channel. |
Picture ok, no sound. | ∙ Try increasing the volume. |
| ∙ Check that the sound is not muted. If it is |
| muted, press the Mute button on the remote |
| control to restore sound. |
| ∙ Check the MAX VOLUME settings in the |
| setup menu |
Sound ok, but poor color or no picture | Check picture adjustments (brightness, contrast, |
| color, tint). |
Snowy / noisy picture | ∙ Check antenna, cable, and/or |
| connections and antenna / cable. |
| ∙ Possible electrical interference from appliances |
| or other sources. |
Double images / “ghost” images | Check antenna, cable and/or |
Television does not respond to remote control. | ∙ Check batteries. |
| ∙ Aim remote control handset directly at remote |
| control sensor lens on the TV. |
Channel Change to digital channels is slow | The first time a digital channel is tuned, the tuning |
| time will be slow as information embedded in the |
| signal is processed. After that digital channel |
| tuning will be faster. |
Note: These televisions are shipped in commercial mode with the processing of PSIP Virtual Channel Table (VCT) disabled. To enable PSIP VCT processing, see the Hotel Mode Menu section.
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