5 Troubleshooting

This section describes commonly encountered issues and accompanying solutions.

Picture issues

The TV is on, but there is no picture:

•• Check that the [Blank Channel] feature is disabled in the PBS setup menu. Select [Blank Channel] > [Off] to enable picture display on the TV.

PBS feature inactive

The PBS mode is not active:

•• Check that the PBS mode has been activated by selecting [PBS Mode] > [On].

•• Save the TV settings and turn the TV off and on again.

No access to PBS setup menu

The PBS setup mode cannot be accessed using the guest remote control:

•• Check that the high-security mode has been turned off. Use the PBS setup remote control to select [Control Settings] > [High Security Mode] > [Off].

The PBS setup mode cannot be accessed using the PBS setup remote control:

•• Check that the switch at the side of the PBS setup remote control is set to

SETUP.

Guest RC does not work

The guest remote control does not work:

•• Check that the remote control is not locked. Select [Control Settings] > [RC Lock] > [Off] to enable the remote control.

Contact us

If you cannot resolve your problem, refer to the FAQs for this product at www.philips. com/support.

If the problem remains unresolved, contact Philips Consumer Care in your country as listed in the Addendum.

Warning

••Do not attempt to repair the product yourself. This may cause severe injury, irreparable damage to your product or void your warranty.

Note

••Make a note of your TV model and serial number before you contact Philips. These numbers are printed on the back of the TV and on the packaging.

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Philips 32HFL3331, 42HFL3381/97 user manual Troubleshooting