TROUBLESHOOTING

 

Problem

 

Tip

 

Even though the speed of the

 

The picture quality does not change during playback.

 

Internet connection improves

 

 

 

during playback, the picture quality

 

 

 

 

The picture quality differs depending on the speed of Internet connection

 

of Netflix streaming movie does not

 

at the time of loading.

 

improve.

 

 

 

The picture quality of streaming

 

Check the speed of your Internet connection.

 

movie (Netflix, CinemaNow or

 

 

 

Blockbuster) is poor.

 

 

 

Streaming movie (Netflix,

 

Contact your Internet service provider.

 

CinemaNow or Blockbuster) often

 

(You may need to improve the broadband speed.)

 

stops or start buffering during

 

 

GENERAL

playback.

 

 

Cannot use CinemaNow /

 

Check if the network connection is properly made.

Blockbuster feature.

 

 

 

Visit www.cinemanow.com/Login (CinemaNow) or

 

 

www.blockbuster.com/auth/login (Blockbuster) on your PC and create an

 

 

 

account.

 

Cannot play back Internet radio.

 

Check if the network connection is properly made.

 

 

 

Check the firewall setting of the modem or router.

 

 

 

For some stations, playback is not available on this unit.

 

Cannot play back the Internet radio

 

The station is busy or no longer active.

 

station in my favorite list.

 

 

 

 

Try again later.

 

The audio of Internet radio station

 

vTuner server, station or the Internet connection is busy.

 

interrupted.

 

 

 

 

The bit rate of the station is high.

 

The quality of the Internet radio

 

The bit rate of the station is low.

 

audio is poor or noise occurs during

 

 

 

playback of Internet station.

 

 

 

 

 

 

Downloading an Electronic Copy

To obtain an electronic copy of this manual :

1)Point your browser to www.philips.com/support.

2)Choose your country of location.

3)Enter the model number or a keyword in the “Find your product” field. Alternatively, you can browse the catalog.

4)Click the description or model.

5)Under Product support, click “User manuals”.

Contact Us

If you cannot resolve your problem, refer to the FAQ for this Blu-ray Disc Player at www.philips.com/support. If the problem remains unresolved, contact the Customer Support Center in your country.

Note

•Do not attempt to repair the Blu-ray Disc Player yourself. This may cause severe injury, irreparable damage to your Blu-ray Disc Player or void your warranty.

•Please have available your Blu-ray Disc Player model and serial number before contacting us.

These numbers are available on the cabinet, as well as on the packaging.

EN

Others Setup Function Playback Setup Basic Connections Introduction

EN 67