13. TROUBLESHOOTING
| Problem |
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|
| Tip |
No reaction to the remote control. |
| Connect the product to the power outlet. | ||
|
| Point the remote control at the product. | ||
|
| Insert the batteries with the correct polarity. | ||
|
| Insert new batteries in the remote control. | ||
No video signal on the display |
| Turn on the TV. |
| |
device. |
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| ||
| Set the TV to the correct external input. | |||
|
| Select the correct video resolution using [HDMI] . | ||
|
| Touch and hold [B (play)] on the front panel for 5 seconds to change the setting | ||
|
| back to its default. |
| |
No audio / video signal on the |
| If the unit is connected to the unauthorized display device with an HDMI cable, the | ||
display device via HDMI cable. |
| audio / video signal may not be output. | ||
|
| Perform an HDMI cable hotplug, wherein you disconnect the HDMI cable from the | ||
|
| TV and this unit and then reconnect it to both the devices while they are powered | ||
|
| on. |
| |
|
| Ensure that your HDMI cable is certified. | ||
No |
| Does the disc contain | ||
the TV screen. |
| when the disc does not contain it. | ||
|
| Does the TV support | ||
|
| when the TV does not support it. | ||
No 3D video on the TV screen. |
| Check if your TV is 3D capable. | ||
|
| Use a 3D compatible HDMI cable to connect the 3D capable TV. | ||
|
| Set “3D Output” to “Auto (XX)”. (Refer to page 39.) | ||
|
| Wear 3D glasses and make sure they are switched on and in sync with your TV. | ||
|
| Check the battery levels of your glasses. | ||
|
| Refer to your 3D TV's user manual for more information. | ||
No audio signal from the |
| Assign the audio input of the TV to the corresponding video input. | ||
loudspeakers of the TV screen. |
|
| ||
| Ensure that the TV's speakers are turned on in the TV menu. | |||
|
| Ensure that the TV's speakers are not muted. | ||
No audio signal from the |
| Turn on the audio system. | ||
loudspeakers of the audio system. |
|
| ||
| Set the audio system to the correct external audio input. | |||
|
| Increase the volume level of the audio system. | ||
Cannot play back a disc. |
| Make sure that the product supports the disc. | ||
|
| Check the region code of the disc. This unit supports following region codes. | ||
| - | :“A” | ||
| - | DVD | :“ALL” or “1” for BDP5506/F7 (USA / Canada) | |
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|
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| “ALL” or “4” for BDP5506/F8 (Mexico) |
|
| For | ||
|
| Clean the disc. |
| |
USB storage device cannot be read. |
| The format of the device is not accepted by this unit or the device is not compatible. | ||
Cannot play back JPEG files from a |
| Make sure that the disc was recorded in the UDF, ISO9660 or JOLIET format. | ||
disc. |
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|
|
|
Cannot play back MP3 files from a |
| Make sure that the disc was recorded in the UDF, ISO9660 or JOLIET format. | ||
disc. |
| Make sure that the bit rate of the MP3 files is between 112 and 320 kbps. | ||
|
| Make sure that the sample rate of the MP3 files is 32 kHz, 44.1 kHz or 48 kHz. | ||
Cannot play back Windows |
| Make sure that the sample rate of the Windows Media™ Audio files is | ||
Media™ Audio files from a disc. |
| 44.1 kHz or 48 kHz. | ||
EN
EN - 51