24 Troubleshooting
Where to Find Help
The banner area at the top of the display provides context sensitive help text based on the menu,
Error messages that display onscreen are
SYMPTOM | 9 POSSIBLE SOLUTIONS |
No picture, no sound, Power indicator does not light.
9Receiver is not plugged into the AC outlet or is not switched on.
9Check AC outlet connection. Press the POWER button on the front of the receiver
9Check connections from the satellite receiver to the TV.
Arrow buttons don’t work.
9Make sure no objects obstruct the line of sight between the remote and the satellite receiver.
9The remote may need new batteries.
9See also “Screen is frozen.”
Cannot access program.
9Check that you are subscribing to the station to which you want to tune. Call your program provider if you are not sure.
9Be sure the system is not locked as indicated by the lock icon in the banner.
Cannot order PPV program.
9It may be too late to purchase this program. Check for other showtimes.
9Make sure the PPV option is not locked (see p. 31).
9Program may exceed purchase limit.
9Your access card may be full. Call DIRECTV.
9Telephone cable not installed or attached correctly.
Cannot cancel PPV
9You cannot cancel PPV orders that you’ve watched or tuned to. However, you can cancel programs you’ve ordered but haven’t watched even if it has already aired.
Guide does not tune to the selected program.
9Press OK to select the program you highlighted.
Cannot display favorite stations
9You must set up your Favorites list before favorite channels will display (see p. 30).
Locks not working
9 Check that the system is locked (see p. 31).
Cannot access lock screens
9The system must be unlocked before you can make changes to the access control lock settings (see p. 31).
Cannot lock or unlock the system.
9Make sure you enter the correct password. If you’ve lost or forgotten your password, call DIRECTV.
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