Manuals / Lenovo / Computer Equipment / Personal Computer

Lenovo 9163, 9172, 9181, 9162, 9182, 9196, 9303 Troubleshooting and diagnostics, Basic troubleshooting

Models: 6064 6065 6008 6067 6010 6062 6087 6019 6069 6066 6068 6071 6088 6089 6072 6073 6075 6074 6077 6086 6081 6078 6076 6079 6082 9 9012 9014 9089 9087 9071 9018 9096 9303 9163 9196 9182 9162 9181 9172

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Chapter 7. Troubleshooting and diagnostics

Chapter 7. Troubleshooting and diagnostics

This chapter describes some basic troubleshooting and diagnostic programs. If your computer problem is not described here, see Chapter 9, “Getting information, help, and service,” on page 53 for additional troubleshooting resources.

Basic troubleshooting

The following table provides information to help you troubleshoot your computer problem.

Symptom	Action

The computer does not start	Verify that:
when you press the power	v The power cord is plugged into the rear of the computer and into a working
button.	electrical outlet.
	electrical outlet.
	v If your computer has a secondary power switch on the back of the computer,
	make sure that it is switched on.
	v The power indicator on the front of the computer is on.
	v The voltage is set to the correct setting for your country.
	If you cannot correct the problem, have the computer serviced. Refer to the
	safety and warranty information that is provided with your computer for a list of
	service and support telephone numbers.

The monitor screen is blank.	Verify that:
	v The monitor cable is securely attached to the rear of the monitor and to the
	rear of the computer.
	v The monitor power cord is plugged into the monitor and into a working
	electrical outlet.
	v The monitor is turned on and the brightness and contrast controls are set
	correctly.
	v The voltage is set to the correct setting for your country.
	v The monitor signal cable is securely connected to the monitor and to the
	monitor connector on the computer.
	Note: If your computer has two monitor connectors, verify that your monitor is
	connected to the option connector rather than the one in the rear of the system
	board. For more information, see “Connecting your computer” on page 5.
	If you cannot correct the problem, have the computer serviced. Refer to the
	safety and warranty information that is provided with your computer for a list of
	service and support telephone numbers.

The keyboard does not work.	Verify that:
The computer does not respond	v The computer is turned on.
to the keyboard.	v The monitor is turned on and the brightness and contrast controls are set

	correctly.
	v The keyboard is securely connected to the keyboard connector on the
	computer.
	v No keys are stuck.
	If you cannot correct the problem, have the computer serviced. Refer to the
	safety and warranty information that is provided with your computer for a list of
	service and support telephone numbers.

© Lenovo 2005, 2007. Portions © IBM Corp. 2005, 2007.

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Lenovo 9163, 9172, 9181, 9162, 9182, 9196, 9303, 9096, 9018, 9071, 9087, 9089 Troubleshooting and diagnostics, Basic troubleshooting

Contents

Page Page ThinkCentre User Guide Second Edition October Copyright Lenovo Contents Index Appendix B. NoticesIntroduction viUser Guide Chapter 1. Important safety information 2User Guide Chapter 2. Arranging your workspace ComfortGlare and lighting Electrical outlets and cable lengths Air circulationConnecting your computer Chapter 3. Setting up your computer6User Guide 1 Audio line-in 7.If you have powered speakers with an ac adapter Turning on computer power Completing important tasks Finishing the software installationUpdating your operating system 10User GuideInstalling external options Installing other operating systemsUpdating your antivirus software Shutting down the computerSystem information System management featuresMicroprocessor MemoryInput/output features Security features PowerPreinstalled software Operating systems, preinstalled varies by modelSystem information System management featuresMicroprocessor MemoryInput/output features vRemote Administration vAutomatic power-onstartupSecurity features PowerPreinstalled software Operating systems, preinstalled varies by modelSystem information System management featuresMicroprocessor MemoryInput/output features vRemote Administration vAutomatic power-onstartupSecurity features PowerPreinstalled software Operating systems, preinstalled varies by modelSystem information System management featuresMicroprocessor MemoryPower Input/output featuresSecurity features Preinstalled softwareChapter 3. Setting up your computer Weight DimensionsEnvironment Electrical inputWidth 400 mm 15.7 in Height 175 mm 6.9 in Width: 317 mm 12.48 in Height: 99 mm 3.9 in Width: 89 mm 3.5in Height: 276 mm 10.9 in 28User Guide ThinkVantage Client Security Solution ThinkVantage Rescue and RecoveryThinkVantage System Update Chapter 4. Software overviewPC Doctor for WINPE, PC Doctor for Windows Adobe Acrobat Reader30User Guide Starting the Setup Utility program Chapter 5. Using the Setup UtilityViewing and changing settings Using passwordsAdministrator Password User PasswordSetting, changing, and deleting a password Using Security Profile by DeviceSelecting a temporary startup device Selecting a startup deviceSelecting or changing the startup device sequence 3.Select Security Profile by DeviceAdvanced settings Exiting from the Setup Utility program34User Guide Using system programs Updating flashing BIOS from a diskette or CD-ROMChapter 6. Updating system programs b.Click Continue c.Click Downloads and drivers Updating flashing BIOS from your operating systemBasic troubleshooting Chapter 7. Troubleshooting and diagnosticsDiagnostic programs Creating diagnostic diskettes Creating a diagnostic CD imagePC-Doctorfor Windows PC-Doctorfor DOSRunning diagnostics from the CD or diskettes Cleaning the mouse PC-Doctorfor Windows PEOptical mouse Non-opticalmouse Chapter 7. Troubleshooting and diagnostics 11.Reconnect the mouse cable to the computer12.Turn your computer back on 44User Guide Creating and using the Product Recovery disc Chapter 8. Recovering softwarePerforming backup and recovery operations Using the Rescue and Recovery workspace Creating and using rescue media Creating and using a Recovery Repair diskette To create rescue media, do the followingTo use rescue media, do one of the following Recovering or installing device drivers Solving recovery problems Setting a rescue device in the startup sequence52User Guide Information resources Chapter 9. Getting information, help, and serviceOnline Books folder ThinkVantage Productivity CenterAccess Help Safety and WarrantyHelp and service Calling for service Using the documentation and diagnostic programsPurchasing additional services Using other servicesAppendix A. Manual modem commands Basic AT commandsATH ENTER Command Extended AT commands MNP/V.42/V.42bis/V.44 commands Fax Class 2 commands Fax Class 1 commandsVoice commands Attention Switzerland User Telekom PTT SCR-BE Taximpulssperrfilter-12kHzPTT Art. Bakom 93.0291.Z.N 64User Guide Lenovo United States, Inc Appendix B. Notices1009 Think Place - Building One Morrisville, NC U.S.A Attention Lenovo Director of LicensingTrademarks Television output noticeIndex A Page Page 70User Guide Page 1P P/N 43C6566