Using the documentation and diagnostic programs

If you experience a problem with your computer, see Chapter 7, “Troubleshooting and diagnostics,” on page 37. For information on additional resources to help you troubleshoot your computer problem, see “Information resources” on page 53.

If you suspect a software problem, see the documentation, including README files and online help, that comes with the operating system or application program.

Most computers come with a set of diagnostic programs that you can use to help you identify hardware problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 38.

Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.lenovo.com/support/ and follow the instructions.

Calling for service

During the warranty period you can get help and information by telephone through the Customer Support Center.

These services are available during the warranty period:

vProblem determination - Trained personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem.

vHardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.

vEngineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) available that apply to your hardware.

These items are not covered by the warranty.

vReplacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts

vIdentification of software problem sources

vConfiguration of BIOS as part of an installation or upgrade

vChanges, modifications, or upgrades to device drivers

vInstallation and maintenance of network operating systems (NOS)

vInstallation and maintenance of application programs

Refer to the safety and warranty information that is provided with your computer for a complete explanation of warranty terms. You must retain your proof of purchase to obtain warranty service.

For a list of service and support phone numbers for your country or region, go to http://www.lenovo.com/support/ and click Support phone list or refer to the safety and warranty information provided with your computer.

Note: Phone numbers are subject to change without notice. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.

If possible, be at your computer when you call. Have the following information available:

vMachine type and model

Chapter 9. Getting information, help, and service 55

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Lenovo 6075, 9172, 9181, 9162, 9182, 9196, 9163, 9303, 9096 Using the documentation and diagnostic programs, Calling for service
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6064, 6065, 6008, 6067, 6010 specifications

Lenovo has established itself as a significant player in the technology market, with a lineup of devices that cater to various user needs. Among its popular offerings are the Lenovo 9181, 9163, 9018, 9089, and 9014. Each model brings unique features and technologies that set them apart.

The Lenovo 9181 is known for its powerful processing capabilities, equipped with the latest Intel Core processors. This model is designed for professionals who require high performance for multitasking and demanding applications. Its sleek design combined with a high-resolution display provides an immersive user experience, making it ideal for both work and entertainment.

Moving to the Lenovo 9163, this device focuses on mobility and efficiency. It features a lightweight design, making it perfect for users on the go. The 9163 comes with a long-lasting battery that ensures productivity throughout the day. Its fast SSD storage and ample RAM contribute to quick boot times and smooth performance, catering to users who value speed and efficiency.

The Lenovo 9018 is designed with versatility in mind. This model boasts a 2-in-1 functionality, allowing users to switch between laptop and tablet modes effortlessly. The touchscreen display enhances usability, particularly for creative tasks. With a robust range of ports and connectivity options, the 9018 stands out as an ideal choice for students and professionals who require flexibility in their devices.

The Lenovo 9089 emphasizes security and durability. It is built with enterprise-level security features, including biometric login options. This model is equipped with a durable chassis that withstands rigorous use, making it suitable for both corporate environments and fieldwork. Enhanced privacy features ensure that sensitive information remains protected, appealing to businesses that prioritize data security.

Lastly, the Lenovo 9014 offers a blend of performance and entertainment. It comes with an advanced audio system and a vibrant display, catering to media enthusiasts. The 9014 is equipped with powerful graphics capabilities, making it an excellent choice for gaming and multimedia applications. Its robust connectivity options, including Wi-Fi 6, ensure fast and reliable internet access.

In summary, Lenovo’s 9181, 9163, 9018, 9089, and 9014 models showcase a diverse range of features and technologies. From high processing power to enhanced mobility, versatility, security, and entertainment capabilities, these devices are tailored to meet the needs of various users, making them formidable contenders in their respective categories.
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