Troubleshooting 19
WARNING
Under no circumstances should you try to repair the system yourself, as this will invalidate the
warranty. Do not open the system as there is a risk of electric shock.
If a fault occurs, first check the points listed below before taking the system for repair.

Problem Solution

No power –Check if the AC power cord is properly connected.
No picture –Check if the TV is switched on.
–Check the video connection.
Distorted picture –Sometimes a small amount of picture distortion
may appear .This is not a malfunction.
Completely distorted picture or –Make sure the NTSC/PAL setting at the DVD
black/white picture with DVD player matches the video signal of your television.
or Video CD (See NTSC/PAL Conversion/Settings)
No sound or distorted sound –Adjust the volume.
–Check that the speakers are connected correctly.
No audio at digital output –Check the digital connections.
–Check the settings menu to make sure the digital
output is set to ALL or PCM.
–Check if the audio format of the selected audio
language matches your receiver capabilities.
No sound and picture –Check that the SCART cable is connected to the
correct device (See Connecting to a TV)
Disc can’t be played –Ensure the disc label is facing up.
–Check if the disc is defective by trying another disc.
–Region code incorrect.
Picture freezes momentarily –Check the disc for fingerprints/scratches and
during playback clean with a soft cloth wiping from centre to edge.
No return to start-up screen when –Reset the unit by switching the player off, then on
disc is removed again.
The player does not respond to –Aim the remote control directly at the sensor on
the remote control the front of the player.
–Reduce the distance to the player.
–Replace the batteries in the remote control.
–Re-insert the batteries with their polarities (+/–
signs) as indicated.
Buttons do not work or player stops –To completely reset the player, unplug the AC
responding cord from the AC outlet for 5-10 seconds.
Player does not respond to some –Operations may not be permitted by the disc.
operating commands during playback. Refer to the instructions of the disc.
DVD Video player cannot read –Use a commonly available cleaning CD/DVD to
CDs/DVDs clean the lens before sending the DVD player for
repair.
Menu items cannot be selected –Press STOP twice before selecting System Menu.
–Depending on the disc availability, some menu
items cannot be selected.
If you are unable to remedy a problem by following these hints, consult your dealer or service
centre (HOTLINE).