Troubleshooting (continued)

 

 

Problem

Solution

Picture freezes momentarily

– Check the disc for fingerprints/scratches and

during playback

clean with a soft cloth wiping from center to edge.

No return to start-up screen when

– Reset the unit by switching the player off, then on

disc is removed

again.

The player does not respond to

– Aim the Remote Control directly at the sensor

the Remote Control

on the front of the player.

 

– Reduce the distance to the player.

 

– Replace the batteries in the Remote Control.

 

Re-insert the batteries with their polarities (+/–

 

signs) as indicated.

Buttons do not work

– To completely reset the player, unplug the AC

 

cord from the AC outlet for 5-10 seconds.

Player does not respond to some

– Operations may not be permitted by the disc.

operating commands during playback.

Refer to the instructions of the disc jacket.

DVD Player cannot read

– Use a commonly available cleaning CD/DVD to

CDs/DVDs

clean the lens before sending the DVD Player for

 

repair.

Menu items cannot be selected

– Press STOP twice before selecting System Menu.

 

– Depending on the disc availability, some menu items

 

cannot be selected.

Unable to play DivX movies

– Check that the DivX file is encoded with DivX 3.11,

 

4.x and 5.x encoder.

No sound during DivX movies playback

– The audio codec may not be supported by the DVD

 

player.

No HDMI output

– Check the video output is HDMI enabled.

 

– Check the connection between the TV and the

 

HDMI jack of DVD player.

 

– See if the TV supports this 480p/576p/720p/1080i

 

DVD player.

Abnormal HDMI output screen

– If show noise appears on the screen, it means that

 

TV does not support HDCP (High-bandwidth Digital

 

Content Protection).

Blank/ colored screen

– Power off the set and wait for a while before turning

 

ON the set again.

Need Help? Visit us at www.philips.com/support

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Philips DVP3500 user manual Troubleshooting, Problem Solution