English
39
Troubleshooting (continued)
Need Help? Visit us at www.philips.com/support

Problem Solution

Picture freezes momentarily –Check the disc for fingerprints/scratches and
during playback clean with a soft cloth wiping from center to edge.
No return to start-up screen when –Reset the unit by switching the player off, then on
disc is removed again.
The player does not respond to –Aim the Remote Control directly at the sensor
the Remote Control on the front of the player.
–Reduce the distance to the player.
–Replace the batteries in the Remote Control.
–Re-insert the batteries with their polarities (+/–
signs) as indicated.
Buttons do not work –To completely reset the player, unplug the AC
cord from the AC outlet for 5-10 seconds.
Player does not respond to some –Operations may not be permitted by the disc.
operating commands during playback. Refer to the instructions of the disc jacket.
DVD Player cannot read –Use a commonly available cleaning CD/DVD to
CDs/DVDs clean the lens before sending the DVD Player for
repair.
Menu items cannot be selected –Press STOP twice before selecting System Menu.
–Depending on the disc availability, some menu items
cannot be selected.
Unable to play DivX movies –Check that the DivX file is encoded with DivX 3.11,
4.x and 5.x encoder.
No sound during DivX movies playback –The audio codec may not be supported by the DVD
player.
No HDMI output –Check the video output is HDMI enabled.
–Check the connection between the TV and the
HDMI jack of DVD player.
–See if the TV supports this 480p/576p/720p/1080i
DVD player.
Abnormal HDMI output screen –If show noise appears on the screen, it means that
TV does not support HDCP (High-bandwidth Digital
Content Protection).
Blank/ colored screen –Power off the set and wait for a while before turning
ON the set again.
01-41-DVP5900_US3 22/09/05, 2:09 PM39