E n g l i s h

Troubleshooting

WARNING

Under no circumstances should you try to repair the system yourself, as this will invalidate the warranty. Do not open the system as there is a risk of electric shock.

If a fault occurs, first check the points listed below before taking the system for repair.

Problem

Solution

No power

Check if the AC power cord is properly connected.

 

Press the STANDBY ON on the front of the DVD

 

 

system to turn on the power.

No picture

Refer to your TV’s manual for correct Video In

 

 

channel selection. Change the TV channel until you

 

 

see the DVD screen.

 

Check if the TV is switched on.

 

If the progressive scan feature is activated but the

 

 

connected TV does not support progressive signals

 

 

or the cables are not connected accordingly, see

 

 

page 19 for proper progressive scan set up or

 

 

deactivate the progressive scan feature as below:

 

1) Press OPEN CLOSE on the DVD system to open

 

 

the disc tray.

 

2)

Press 2 followed by AUDIO the remote control.

Distorted picture

Sometimes a small amount of picture distortion may

 

 

appear depending on the disc being played back.This

 

 

is not a malfunction.

Completely distorted picture or

Connect DVD Player directly to the TV.

black/white picture with DVD

Make sure the disc is compatible with the DVD/

 

 

Player.

 

Ensure that the DVD Player’s TV Type is set to match

 

 

that of the Disc and your TV.

No sound or distorted sound

Adjust the volume.

 

Check that the speakers are connected correctly.

No audio at digital output

Check the digital connections.

 

Check if your receiver can decode MPEG-2 or DTS

 

 

and if not, please make sure the digital output is set

 

 

to PCM.

 

Check if the audio format of the selected audio

 

 

language matches your receiver capabilities.

Disc can’t be played

The DVD+R/CD-R must be finalized.

 

Ensure the disc label is facing up.

 

Check if the disc is defective by trying another disc.

 

Region code incorrect.

Need Help? Visit us at www.philips.com/support

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Philips DVP3500 user manual Troubleshooting, Problem Solution