English

Troubleshooting

WARNING

Under no circumstances should you try to repair the system yourself, as this will invalidate the warranty. Do not open the system as there is a risk of electric shock.

If a fault occurs, first check the points listed below before taking the system for repair. If you are unable to remedy a problem by following these hints, consult your dealer or Philips for help.

Problem

Solution

No power

–

Check if the AC power cord is properly connected.

 

–

Press the STANDBY ON on the front of the DVD

 

 

system to turn on the power.

No picture

–

Refer to your TV’s manual for correct Video In

 

 

channel selection. Change the TV channel until you

 

 

see the DVD screen.

 

–

Check if the TV is switched on.

Distorted picture

–

Sometimes a small amount of picture distortion may

 

 

appear depending on the disc being played back.This

 

 

is not a malfunction.

Completely distorted picture or

–

Connect DVD Player directly to the TV.

black/white picture with DVD

–

Make sure the disc is compatible with the DVD/

 

 

Player.

 

–

Ensure that the DVD Player’s TV Type is set to match

 

 

that of the Disc and your TV.

No sound or distorted sound

–

Adjust the volume.

 

–

Check that the speakers are connected correctly.

No audio at digital output

–

Check the digital connections.

 

–

Check if your receiver can decode MPEG-2 or DTS

 

 

and if not, please make sure the digital output is set

 

 

to PCM.

 

–

Check if the audio format of the selected audio

 

 

language matches your receiver capabilities.

No sound and picture

–

Check that the RGB/SCART cable is connected to

 

 

the correct device (See Connecting TV).

No output from subwoofer during stereo

–

Check that all speaker settings in the setup menu

 

 

have been change to small instead of large.

Disc can’t be played

–

The DVD+R/CD-R must be finalised.

 

–

Ensure the disc label is facing up.

 

–

Check if the disc is defective by trying another disc.

 

–

If you have recorded a Picture CD or MP3 CD

 

 

yourself, ensure that your disc contains at least 10

 

 

pictures or 5 MP3 tracks.

 

–

Region code incorrect.

 

 

 

Visit us at www.p4c.philips.com for service support

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Philips DVP720SA manual Troubleshooting, Problem Solution