Troubleshooting

 

 

 

Problem

Solution

Picture freezes momentarily

–

Check the disc for fingerprints/scratches and

during playback

 

clean with a soft cloth wiping from centre to edge.

No return to start-up screen when

–

Reset the unit by switching the player off, then on

disc is removed

 

again.

The player does not respond to

–

Aim the Remote Control directly at the sensor

the Remote Control

 

on the front of the player.

 

–

Reduce the distance to the player.

 

–

Replace the batteries in the Remote Control.

 

–

Re-insert the batteries with their polarities (+/–

 

 

signs) as indicated.

Buttons do not work

–

To completely reset the player, unplug the AC

 

 

cord from the AC outlet for 5-10 seconds.

Player does not respond to some

–

Operations may not be permitted by the disc.

operating commands during playback.

 

Refer to the instructions of the disc jacket.

DVD Player cannot read

–

Use a commonly available cleaning CD/DVD to

CDs/DVDs

 

clean the lens before sending the DVD Player for

 

 

repair.

Menu items cannot be selected

–

Press STOP twice before selecting System Menu.

 

– Depending on the disc availability, some menu items

 

 

cannot be selected.

Unable to play DivX movies

–

Check that the DivX file is encoded in ‘Home

 

 

Theater’ mode with DivX 5.x encoder.

Unable to select Progressive Scan on/off

–

Check that the output of the video signal is switch to

 

 

‘YUV’.

No sound during DivX movies playback

–

The audio codec may not be supported by the DVD

 

 

player.

 

 

 

English

Visit us at www.p4c.philips.com for service support

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Philips DVP720SA manual Troubleshooting