Troubleshooting

 

 

 

Problem

Solution

Picture freezes momentarily

Check the disc for fingerprints/scratches and

during playback

 

clean with a soft cloth wiping from centre to edge.

No return to start-up screen when

Reset the unit by switching the player off, then on

disc is removed

 

again.

The player does not respond to

Aim the Remote Control directly at the sensor

the Remote Control

 

on the front of the player.

 

Reduce the distance to the player.

 

Replace the batteries in the Remote Control.

 

Re-insert the batteries with their polarities (+/–

 

 

signs) as indicated.

Buttons do not work

To completely reset the player, unplug the AC

 

 

cord from the AC outlet for 5-10 seconds.

Player does not respond to some

Operations may not be permitted by the disc.

operating commands during playback.

 

Refer to the instructions of the disc jacket.

DVD Player cannot read

Use a commonly available cleaning CD/DVD to

CDs/DVDs

 

clean the lens before sending the DVD Player for

 

 

repair.

Menu items cannot be selected

Press STOP twice before selecting System Menu.

 

– Depending on the disc availability, some menu items

 

 

cannot be selected.

Unable to play DivX movies

Check that the DivX file is encoded in ‘Home

 

 

Theater’ mode with DivX 5.x encoder.

Unable to select Progressive Scan on/off

Check that the output of the video signal is switch to

 

 

‘YUV’.

No sound during DivX movies playback

The audio codec may not be supported by the DVD

 

 

player.

 

 

 

English

Visit us at www.p4c.philips.com for service support

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Philips DVP720SA manual Troubleshooting