English 11
Ordering accessories
To purchase accessories for this breast pump, please visit our website www.philips.com/shop. If you have any difficulties obtaining accessories for your breast pump, please contact the Philips Consumer Care Centre in your country.You find its contact details in the worldwide guarantee leaflet.You can also visit www.philips.com/support.
Guarantee and service
If you need service or information or if you have a problem, please visit the Philips AVENT website at www.philips.com/support or contact the Philips AVENT Consumer Care Centre in your country. You find its phone number in the worldwide guarantee leaflet. If there is no Consumer Care Centre in your country, go to your local Philips AVENT dealer.
Troubleshooting
This chapter summarises the most common problems you could encounter with the breast pump. If you are unable to solve the problem with the information below, contact the Consumer Care Centre in your country or visit us online at www.philips.com/support.
Problem | Solution |
|
|
I experience pain | Stop using the breast pump and consult your breastfeeding advisor. If the |
when I use the breast | pump does not come away easily from the breast, it may be necessary |
pump. | to break the vacuum by placing a finger between the breast and the |
| massage cushion or between the breast and the pump funnel. |
The breast pump is | In case of regular use, some light scratching is normal and does not cause |
scratched. | problems. However, if a part of the breast pump becomes badly |
| scratched or if it cracks, stop using the breast pump and contact the |
| Philips Consumer Care Centre or visit www.philips.com/shop to obtain a |
| replacement part. Be aware that combinations of cleaning agents, |
| sterilising solution, softened water and temperature fluctuations may, |
| under certain circumstances, cause the plastic to crack. Avoid contact |
| with abrasive or antibacterial detergents as these can damage the plastic. |
The breast pump is | You can still use the breast pump. For replacement parts, please |
discoloured. | contact the Philips Consumer Care Centre in your country or visit |
| www.philips.com/shop for spare parts. |
I do not feel any suction.
Follow the steps in chapter ‘Preparing for use’, to reassemble the breast pump. Make sure the massage cushion is sealed around the rim of the breast pump and make sure the white valve is firmly in place.
