Pioneer DDJ-SX quick start Additional information, Troubleshooting

Additional information

Troubleshooting

!Incorrect operation is often mistaken for trouble or malfunction. If you think that there is something wrong with this component, check the points below. Sometimes the trouble may lie in another component. Inspect the other components and electrical appliances being used. If the trouble cannot be rectified after checking the items below, ask your nearest Pioneer authorized service center or your dealer to carry out repair work.

!This unit may not operate properly due to static electricity or other external influences. In this case, proper operation may be restored by turning the power off, waiting 1 minute, then turning the power back on.

Problem	Check	Remedy
The power is not turned on.	Is the [STANDBY/ON] switch for power supply	Set the [STANDBY/ON] switch for power supply to [ON].
	set to [ON]?
	Is the included AC adapter properly connected?	Mount the power plug properly on the included AC adapter. (page 18)
		Connect the included AC adapter properly to the power outlet. (page 18)
		Connect the included AC adapter’s DC plug properly to this unit.
This unit is not recognized.	Is the included USB cable properly connected?	Connect the included USB cable properly.
	Are you using a USB hub?	USB hubs cannot be used. Connect the computer and this unit directly using
		the included USB cable.
	Is the driver software properly set?	Set the driver software properly. (page 6)
Tracks are not displayed in the library.	Have music files been imported?	Import the music files properly.
		For details on importing music files, see the “Serato DJ software manual”.
	Is a crate or subcrate that does not contain any	Either select a crate or subcrate that contains any tracks or add tracks to the
	tracks selected?	crate or subcrate.
iTunes tracks are not displayed in	Is [Show iTunes Library] at the [Show iTunes	Check [Show iTunes Library] at the [Show iTunes Library] tab in the [SETUP]
the library.	Library] tab in the [SETUP] menu checked?	menu.
		For details on importing music files, see the “Serato DJ software manual”.
	Is a crate or subcrate that does not contain any	Either select a crate or subcrate that contains any tracks or add tracks to the
	tracks selected?	crate or subcrate.
Music files in the library cannot be	Is [Protect Library] in [SETUP] enabled?	Disable [Protect Library].
edited (changing track names, etc.).
Recording is not possible.	Is the recording level low?	Adjust the gain control on the [Record] panel in the Serato DJ software.
	Have you saved the recording after completing it?	Save the recording after completing it.
		For detailed instructions on recording, see the “Serato DJ software manual”.
No sound or small sound.	Are the [TRIM] control, channel faders, crossfader	Set the [TRIM], [channel fader], [crossfader] and [MASTER LEVEL] controls to
	and [MASTER LEVEL] control set to the proper	the proper positions.
	positions?
	Are the connected powered speakers, etc., prop-	Properly set the external input selection, volume, etc., on the powered speakers,
	erly set?	etc.
	Are the connection cables properly connected?	Connect the connection cables properly.
	Are the terminals and plugs dirty?	Clean the terminals and plugs before making connections.
	Is the driver software properly set?	Set the driver software properly. (page 6)
Distorted sound.	Is the [MASTER LEVEL] control set to the proper	Adjust the [MASTER LEVEL] control so that the master level indicator’s orange
	position?	indicator lights at the peak level.
	Is the [TRIM] control set to the proper position?	Adjust the [TRIM] control so that the channel level indicator’s orange indicator
		lights at the peak level.
	Is [HEADROOM] in the [SETUP] menu properly	Set the level properly.
	set?
Sound being played is interrupted	Is the driver software’s latency value suitable?	Set the driver software’s latency to a suitable value.
when using DJ software.		Set the DJ software’s latency to a suitable value.
Sound of an external device or micro-	Is the [INPUT SELECT] switch set to the proper	Set the [INPUT SELECT] switch to the proper position.
phone cannot be output.	position?
Sound is interrupted when the ASIO	Has the ASIO driver been set with Serato DJ	Set the ASIO driver before launching Serato DJ. (page 6)
driver is set.	running?
The indicator flashes and operation	—	Normal operation can be restored by disconnecting the AC adapter, waiting at
is strange.		least 1 minute, then reconnecting the AC adapter.
		If the same symptom persists, disconnect the AC adapter, then request repairs.

Additional information

En 19