LIMITED WARRANTY
WARRANTY VALID ONLY IN U.S.A.
WARRANTY
Pioneer Electronics (USA) Inc. (PUSA) warrants that products distributed by PUSA in the U.S.A. that fail to function properly under normal use due to a manufacturing defect when installed and operated according to the owner’s manual enclosed with the unit will be repaired or replaced with a unit of com- parable value, at the option of PUSA, without charge to you for parts or actu- al repair work. Parts supplied under this warranty may be new or rebuilt at the option of PUSA.
THIS LIMITED WARRANTY APPLIES TO THE ORIGINAL OR ANY SUBSE- QUENT OWNER OF THIS PIONEER PRODUCT DURING THE WARRANTY PERIOD PROVIDED THE PRODUCT WAS PURCHASED FROM AN AUTHORIZED PIONEER DISTRIBUTOR/DEALER IN THE U.S.A. YOU WILL BE REQUIRED TO PROVIDE A SALES RECEIPT OR OTHER VALID PROOF OF PURCHASE SHOWING THE DATE OF ORIGINAL PURCHASE OR, IF RENTED, YOUR RENTAL CONTRACT SHOWING THE PLACE AND DATE OF FIRST RENTAL. IN THE EVENT SERVICE IS REQUIRED, THE PRODUCT MUST BE DELIVERED WITHIN THE WARRANTY PERIOD, TRANSPORTATION PREPAID, ONLY FROM WITHIN THE U.S.A. AS EXPLAINED IN THIS DOCUMENT. YOU WILL BE RESPONSIBLE FOR REMOVAL AND INSTALLATION OF THE PRODUCT. PUSA WILL PAY TO RETURN THE REPAIRED OR REPLACEMENT PRODUCT TO YOU WITHIN THE U.S.A.
PRODUCT WARRANTY PERIOD | |
Portable Satellite Radio ...................….. | 1 Year Parts & Labor |
Portable Satellite Radio Battery .....…... | 90 Days Parts & Labor |
The warranty period for retail customers who rent the product commences upon the date product is first put into use (a) during the rental period or (b) retail sale, whichever occurs first.
WHAT IS NOT COVERED
IF THIS PRODUCT WAS PURCHASED FROM AN UNAUTHORIZED DIS- TRIBUTOR, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTY OF MERCHANT ABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND THIS PRODUCT IS SOLD STRICTLY “AS IS” AND “WITH ALL FAULTS".
PIONEER SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL AND/OR INCIDENTAL DAMAGES.
PIONEER DOES NOT WARRANT ANY PRODUCT LISTED ABOVE WHEN IT IS USED IN A TRADE OR BUSINESS OR IN ANY INDUSTRIAL OR COM- MERCIAL APPLICATION.
THIS WARRANTY DOES NOT APPLY IF THE PRODUCT HAS BEEN SUB- JECTED TO POWER IN EXCESS OF ITS PUBLISHED POWER RATING. THIS WARRANTY DOES NOT COVER THE CABINET OR ANY APPEAR- ANCE ITEM, USER ATTACHED ANTENNA, ANY DAMAGE TO THE PROD- UCT RESULTING FROM ALTERATIONS, MODIFICATIONS NOT AUTHO- RIZED IN WRITING BY PIONEER, ACCIDENT, MISUSE OR ABUSE, DAM- AGE DUE TO LIGHTNING OR TO POWER SURGES, SUBSEQUENT DAM- AGE FROM LEAKING, DAMAGE FROM INOPERATIVE BATTERIES, OR THE USE OF BATTERIES NOT CONFORMING TO THOSE SPECIFIED IN THE OWNER’S MANUAL.
THIS WARRANTY DOES NOT COVER THE COST OF PARTS OR LABOR WHICH WOULD BE OTHERWISE PROVIDED WITHOUT CHARGE UNDER THIS WARRANTY OBTAINED FROM ANY SOURCE OTHER THAN A PIO- NEER AUTHORIZED SERVICE COMPANY OR OTHER DESIGNATED LOCATION.
THIS WARRANTY DOES NOT COVER DEFECTS OR DAMAGE CAUSED BY THE USE OF UNAUTHORIZED PARTS OR LABOR OR FROM IMPROP- ER MAINTENANCE.
ALTERED, DEFACED, OR REMOVED SERIAL NUMBERS VOID THIS ENTIRE WARRANTY.
NO OTHER WARRANTIES
PIONEER LIMITS ITS OBLIGATIONS UNDER ANY IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO,THE IMPLIED WARRANTIES OF MER- CHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO A PERIOD NOT TO EXCEED THE WARRANTY PERIOD. NO WARRANTIES SHALL APPLY AFTER THE WARRANTY PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS AND SOME STATES DO NOT ALLOW THE EXCLUSIONS OR LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMI- TATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.
TO OBTAIN SERVICE
PUSA has appointed a number of Authorized Service Companies throughout the U.S.A. should your product require service. To receive warranty service you need to present your sales receipt showing place and date of original owner’s transaction. If shipping the unit you will need to package it carefully and send it, transportation prepaid by a traceable, insured method, to an Authorized Service Company. Package the product using adequate padding material to prevent damage in transit. Include your name, address and tele- phone number where you can be reached during business hours.
On all complaints and concerns call Customer Support at
1-800-421-1404.
DISPUTE RESOLUTION
Following our response to any initial request to Customer Support, should a dispute arise between you and Pioneer, Pioneer makes available to you, with- out charge, its Complaint Resolution Program. You are required to use the Complaint Resolution Program before you exercise any rights under, or seek any remedies, created by Title I of the Magnuson-Moss Warranty-Federal Trade Commission Improvement Act, 15 U.S.C. 2301 et seq.
To use the Complaint Resolution Program call 1-800-421-1404 and explain to the customer service representative the problem you are experiencing, steps you have taken to have the product repaired during the warranty period and the name of the authorized Distributor/Dealer from whom the Pioneer product was purchased. After the complaint has been explained to the representative, a resolution number will be issued. Within 40 days of receiving your complaint, Pioneer will investigate the dispute and will either: (1) respond to your com- plaint in writing informing you what action Pioneer will take, and in what time period, to resolve the dispute; or (2) respond to your complaint in writing informing you why it will not take any action.
For hook-up and operation of your unit or to locate an
Authorized Service Company, please call or write:
PIONEER ELECTRONICS SERVICE, INC.
P.O. BOX 1760
LONG BEACH, CALIFORNIA 90801
1-800-421-1404
http://www.pioneerelectronics.com
