Pitney Bowes DM1000 10 Troubleshooting

10 • Troubleshooting

SV60951 Rev. B

How to Troubleshoot your Mailing System.........................................10-2

Width Sensor Warnings......................................................................10-2

Hopper Sensitivity Adjustments..........................................................10-2

Ink Waste Tray Full Warning.............................................................. 10-3

Envelope Sealing Problems............................................................... 10-4

Envelope Feeding Problems.............................................................. 10-6

Tape Feeding Problems................................................................... 10-10

IntelliLink® Control Center Problems............................................... 10-14

Weigh-On-The-Way® Problems.......................................................10-15

Printing Problems............................................................................. 10-16

Postage Refill Problems................................................................... 10-18

Getting Help .....................................................................................10-19

Contents

Main Page Page Alerting Messages FCC Compliance FCC Compliance of Modem Page Table of Contents Page Pitney Bowes Contact Information List Page Page Whats in this Guide Other Information What You Need to Know USPS Requirements Safety Requirements Page U7PS Power Stacker Important Information About Powering Off Your DM Series Digital Mailing System ON NO NONO YES OFF Page Introducing the DM Series Features and Benefits ENERGY STAR Compliance Postage Security Device Easy-to-Use IntelliLink Control Center Variety of Communications Options Ability to Use Other Pitney Bowes Equipment U7PS Power Stacker. Mail Machine Interface Accounting and Reporting Budget Manager Business Manager Advertisements and Inscriptions Shape Based Rating Parts of the Mailing System Exterior Page Mailing System Interior Page The IntelliLink Control Center Page Page Connectors on the Back of the IntelliLink Control Center Page 3 Mail in a Minute Mail in a Minute Preparing Your Running the 3 Mail in a Minute Printing Postage Tapes 4 Running Mail Page Applying Postage and Running Mail Determining the Correct Postage Mode Feeding Mail or Printing Tape? Chart B - Postage Tape Mode Chart C - Mail Modes with NO Postage Chart D - Permit Mail Preparing Your Ma il About Running Page Tips on Feeding Mail About Printing Postage Tapes Selecting the Postage Mode and Running the Mode Selection: Reduced Speed Mode Selection: Key in Postage Mode Selection: WOW - Weigh- On-The-Way Mode Selection: Weigh First Piece Mode Selection: Differential Weighing Page Mode Selection: Attached Scale Mode Selection: Seal Menu Mode Selection: Time and Date Stamping Selecting or Deselecting an Account Selecting an Account Deselecting an Account Selecting the Class, Carrier, Special Services or Options Selecting ZIP Codes and Zones Selecting a Country Selecting a Smart Class Selecting the Meter Stamp Options Meter Stamp Options: Date Meter Stamp Options: Advertisement Meter Stamp Options Page Using Electronic Confirmation Services Overview Using Confirmation Services Before Printing Postage Adding Confirmation Services After Printing Postage Editing, Deleting or Sending Confirmation Services Records Using Electronic Return Receipt (ERR) Page Page Page Page Customer Reference Number (ERR) Page Off-Line Electronic Return Receipt (ERR) Adding Postage or Changing the Date Adding More Postage Changing the Date Clearing the Batch Count 5 Mailing System Setup Page Overview of Mailing System Set Up Page Setting the Date and Time of Day Setting Up a Supervisor Password Creating a Supervisor Password Password Protecting an Operation Setting Up a Lock Code Setting Up the Scale and Selecting Rates Scale/Rates: WOW Weight Limit Scales/Rates: WOW Start Key Scale/Rates: Autoscale Scale/Rates: Carrier/Class Display Page Scale/Rates: Destination if New Class BMC Intra ZIP Scale/Rates: Autoclear Destination Value Scale/Rates: Confirm Svc Scale/Rates: Smart Classes Page Page Scales/Rates: Auto Rate Large Envelope Setting Up Postage By Phone Meter Payment Phone/Network Set Up: PBP Account # 8 Phone/Network Set Up: Dialing Prefix Phone/Network Set Up: PB Phone # Page Phone/Network Set Up: Network Settings Phone/Network Set Up: Remote PC Refill Configuring High/Low Funds Warning Setting the Low Funds Warning Value Setting the High Value Warning for Key In Postage Configuring Low Ink Warning 1st Low Ink Warning Configuring System Timeouts Timeouts: Display Sleep 11 Timeouts: ENERGY STAR Sleep Timeouts Timeouts: Normal Preset Timer Timeouts: Feeding Timeout Timeouts: Transaction Timeout Defining Presets Defining Normal Preset Values Defining Custom Preset Values Store Advance Date in a Custom Preset Editing Custom Preset Values Viewing, Renaming, or Deleting Presets Creating Custom Messages Page Page Page Configuring the Optional Barcode Scanner Setting the Default Scan Type Adding Barcode Prefixes Combining Barcodes Setting Auto-Enter 6 Adding Postage 6 Adding Postage Postage By Phone Meter Payment Your Postage Meter Connection Alternatives USPS Rekey Requirements 6 Adding Postage Managing Your Postage Funds Connecting Your Postage Meter to a LAN 3 Connecting Your Postage Meter to an Analog Phone Line Which connector do I use? Connecting Your Mailing System to a Remote Analog Phone Line Page Adding Postage Pass - Automated Postage Refill Page 7 Standard Accounting Page Overview of Using the Account Setup Procedures Before Using the Setup Procedures Viewing Creating Creating a New Subaccount or Subsubaccount Accounting Messages Editing Setting an Account Period Page Page Transferring Funds Selecting an Accounting Type Your Accounting System Features Account Structure and Hierarchy Page 8 Reports Introduction Viewing a Printing a Report Print Queue Single Account Multi-Account Summary Internal Printer Version External Printer Versio n Last Five Refills USPS Confirmation Services Report (System Printer Required) Account List Report (External Printer Required) Funds Report System Set Up Error Report Job Report 8-12 SV60951 Rev. B Data Capture Report (Non-US Use Only) Electronic Return Receipt Page Page 9 Maintaining and Updating Items to Keep On Hand Cleaning the Exterior Cleaning the Deck Sensors Cleaning the Flap Array Sensors Tape Installing a New Tape Roll E-Z Seal Sealing Solution Filing the Flap Moistener Bottle Filling the Tape Moistener Bottle Cleaning the Moistener Brush Replacing the Moistener Brush Printer Cleaning the Printhead Nozzles Printing a Test Pattern Replacing the Ink Cartridge Page Changing the Printhead Page Changing the Wiper Blade Assembly Performing Updates or Adding Features 10 Troubleshooting Page Ink Waste Tray Full Warning Page Envelope Sealing Problems Page Page Page Page Page Page Page Page Page IntelliLink Control Center Problems Weigh-On-The-Way Problems Page Printing Problems Postage Refill Problems Getting Help Page Page Page Page Page Page 12 Specifications Equipment Specifications Dimensions Capacities and Features Power and Compliance Operating Conditions Optimum Performance (Throughput) 12 Specifications Accounting Features Mailing Materials