8 • Troubleshooting
Getting Help
There may be times when you need help to solve a problem, or you may want more information about how your DM300c/DM400c Series works. Please read the troubleshooting information in this section first. In many cases, it can help you resolve the problem.
If you need to contact us, please have the following information at hand:
•Product Model: DM300c/DM400c Series.
•Serial number: See the back of the DM300c/DM400c Series.
•Nature of problem: What happens and when does it happen? Did the DM300c/DM400c Series display an error message?
•The steps you've already taken to solve the problem and the results.
Details of how to contact your machine supplier will be either in a separate document supplied with your DM300c/DM400c Series, on the back cover of this guide, or on a sticker applied to your DM300c/ DM400c Series.
IMPORTANT INFORMATION
The DM300c/DM400c Series has been approved for use in the Republic of Ireland by An Post and in the UK by Royal Mail. Under the terms of your licence you are not allowed to tamper with or modify the machine in any way.
Power Problems (nothing displays)
1.Is power cord plugged into both mailing machine base and wall outlet? Make sure the power cord is not connected to a switched wall outlet with the outlet turned off.
2.Check power lamp on the machine. If it is on, power is reaching the machine.
3.Machine may be in sleep mode. Press any key to wake it.
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