8 • Troubleshooting
Error Messages
From
Message | Description | Action |
Account | Refill amount exceeds funds | Perform Refill procedures for |
Balance | available or credit limit. | smaller amount, make an advance |
Low |
| payment or call your machine |
| supplier for credit. | |
|
| |
Cannot | Trouble getting a connection to | Try connecting again in a few |
Reach | the Data Centre. | minutes. |
Data |
| Check the Data Centre phone |
| number under Setup. | |
Centre |
| |
|
| |
| Connection made but lost | Press Clear/Back; try again in a |
| before transaction completed. | few minutes. If problem persists |
|
| call your machine supplier. |
Inspection | This message displays if a refill | Perform a Refill procedure. If you |
Due | has not been performed within | do not want to add funds at this |
| a specific number of days. | time, simply check your account |
|
| balance. |
Inspection | After a second defined period, | Check your account balance. |
Required | postage cannot be printed until |
|
| a Refill/Inspection is carried |
|
| out. |
|
| In the ROI and UK, Inspection |
|
| Due appears after 60 days, |
|
| and Inspection Required |
|
| appears after 90 days. |
|
Not | Insufficient funds in your | Select a lower postage amount. |
Enough | DM300c/DM400c Series. | Perform a funds refill to add funds |
Funds | Postage amount selected | to the DM300c/DM400c Series. |
exceeds maximum funds |
| |
| available in meter. |
|
Refill Too | Refill amount entered is more | Press Clear/Back. Repeat refill |
High | than the maximum | procedure will a smaller refill |
| DM300c/DM400c Series will | amount. |
| allow. |
|
If you encounter an error that has no accompanying message (such as "1103", "2215", etc.), press Clear/Back. If nothing happens in
5 seconds, turn off machine; wait 15 seconds, and then turn on machine. If problem persists, call your machine supplier.
SDC755A |