Troubleshooting
Before calling service personnel, please check the following chart for a possible solution:
No image appears
| Is the power cord of the monitor | Check and see if the power cord is connected properly to the power | |
| connected? | outlet. Is the main power switch in the “” position? | |
| Is the power indicator amber? | If yes, press the “on” button on the remote control or side panel. | |
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| The screen color is not normal |
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| Is the screen color unstable or | Check the connection of the source cable to ensure a proper fit. | |
| monochrome? |
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| Do you see black dots on the | Clean surface with soft cloth. | |
| screen? |
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| Do you see a partial blurring on | This happens due to interference from surrounding magnetic fields, | |
| the screen? | as created when speakers, steel structures, or | |
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| placed near the monitor. Remove such materials from the | |
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| immediate vicinity and use the OSD menu to adjust the screen. | |
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| Others |
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| The screen is flickering | 1. Remove any highly magnetic material away from monitor. | |
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| 2. Adjust graphic interface (PC Mode) within allotted frequency | |
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| parameters. | |
| The picture is dark | Adjust the backlight and brightness. It takes several seconds for the | |
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| monitor to warm up after the power is turned on. | |
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| The picture appears to be | Ensure the source equipment connection cables are less than 15 | |
| ghosting | meters (50ft.) If additional length is required, please contact your | |
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| authorized dealer for a signal amplifier. (not provided) | |
| The picture size is incorrect | Adjust picture format to desired image size. | |
| White does not look white | Adjust the color temperature or alter “User” settings to preferred | |
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| settings. | |
| Screen image is not centered | Adjust picture format to desired image size. | |
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