Planar VS15XAD-TR Overview of Standard Warranty, Summary, Standard Warranty Return Procedure

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Contents

Index

Ordering Parts

Product Information

Regulatory Compliance Warranty

GETTING STARTED

About the Display

Unpack Display

Identify Components

INSTALLING THE DISPLAY

Connect Power

Connect Video

Connect Audio

Connect Touch Screen

Power Management System

USING THE CONTROLS

Display Controls

OSD Menu

Function Menus

OSD Lockout

DDC Change

APPENDIXES

Technical Information

Troubleshooting

Overview of Standard Warranty

Summary

•Standard 1-year “repair and return” warranty on all VS15 displays

•Typical repair turnaround time of 10 business days

•Repair facilities and technical support in the United States and in Europe

Standard Warranty Return Procedure

As a Planar Standard Warranty customer, you must follow the procedure below if you have a non-functioning display. Planar customer service staff will attempt to correct any minor issues that may be causing the problem. Once Planar has determined that you have a non- functioning product, Planar will arrange for return and repair of the non-functioning product.

1Contact Planar via the web at http://www.planar.com/support. In North America, call (866) PLANAR1 (866.752.6271). In Europe, call +358 9 420 01 or send your info by fax to +358 9 420 0200. You must have the model number, serial number, and proof-of- purchase available.

2Planar customer service staff will attempt to correct any minor issues that may be causing the problem. If we are unable to correct the problem to your satisfaction, we will issue a Return Material Authorization (RMA).

3You must return the product, as specified, to Planar Systems. Do not return the battery cell or cart to planar Systems unless directed by Planar customer service.

4Planar will validate the defect, repair the unit, and return the unit to you. The typical turnaround time is 10 business days.

At its sole discretion, Planar may charge you the customer for returned units deemed functional or for returned units with only customer-caused damage. It is the responsibility of the customer to properly package the hardware, include all appropriate materials, and return it to the location specified by Planar customer service.

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VS15 Display 24