Softphone
When I dial from my softphone application, nothing happens.
Speaking and/or listening volume is too low or too high.
Ensure that the headset is the default sound device. The Plantronics control panel will launch the sound devices control panel by going to Plantronics Control Panel > Preferences > General – Launch Audio Devices Control Panel.
Ensure that you are using a compatible softphone application. For a list of compatible softphones, visit plantronics.com/ software.
If you are using a wireless headset, ensure your headset is subscribed to the USB adapter. See subscription instructions that came with your wireless headset.
Ensure your headset is charged.
Ensure that the Plantronics software is installed. To download, visit plantronics.com/software.
If the Plantronics software is not installed and you do not have a compatible softphone, you must first press the headset call button and then use the softphone interface to place/answer/ end calls.
Restart your computer.
Adjust headset listening volume.
Adjust listening/speaking volumes in the computer’s sound control panel/system preferences.
Adjust listening/speaking volumes in the softphone application.
The sound is distorted or I hear an echo in the headset.
Reduce speaking and/or listening volume on the computer using your softphone application.
Point microphone towards your chin.
If the distortion is still present, lower the volume on the headset.
No audio connection to PC.
Unplug USB cable from switcher and then reconnect the cable. Quit and then
I can no longer hear any audio through my PC Speakers.
For Windows XP® systems
•Refer to the “Audio” tab of the “Sounds and Audio Devices” option in your PC Control Panel.
•Under “Sound Playback”, change the default setting from
Savi Office to your PC speakers. Click “OK” to confirm your change.
For Windows Vista® and Windows 7® systems
•Refer to the “Sound” option in your PC Control Panel.
•Under the “Playback” tab, change the default setting from
“Speakers Savi Office” to your PC speakers. Click “OK” to confirm your change.
For Mac OS X
•Choose Apple menu > System Preferences and click
Sound.
•Click Output, and then select “Internal Speakers” or your speaker choice.
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