Blackberry 4.1.4 manual

BlackBerry Enterprise Server for

Microsoft Exchange

Version 4.1.4

Upgrade Guide

Contents

Main Page Page Page Contents Page Page Page Planning to upgrade your BlackBerry environment Upgrading to BlackBerry Enterprise Server Version 4.1.4 Confirm the version from which you are upgrading Changes to the BlackBerry Enterprise Server Version 3.5.2 and earlier environment Changes to the BlackBerry Enterprise Server Version 3.6 environment Changes to the BlackBerry Enterprise Server Version 4.0 environment Choosing a BlackBerry Enterprise Server upgrade option Page Upgrading to BlackBerry Device Software Version 4.1 and later Choosing a BlackBerry Device Software upgrade option Page Additional upgrade resources Page System requirements Hardware requirement s System requirements for the BlackBerry Enterprise Server Checklist: Operating system requirements Checklist: Messaging and collaboration server software requirements Checklist: Security support requirements System requirements for your corporate environment Checklist: Network environment settings Checklist: Messaging and collaboration environment settings Checklist: Instant messaging environment settings Checklist: Terminal service settings Checklist: Database environment settings System requirements for remote components Checklist: BlackBerry MDS Services system requirements Checklist: BlackBerry Enterprise Server with the BlackBerry MDS Services system requirements Page Checklist: BlackBerry Attachment Service system requirements Checklist: BlackBerry Manager system requirements Checklist: BlackBerry Router system requirements Checklist: BlackBerry MDS Connection Service system requirements Checklist: BlackBerry Collaboration Service system requirements Preparing your BlackBerry Enterprise Server environment for upgrade Preparing to upgrade from BlackBerry Enterprise Server Version 3.5.2 and earlier Verify BlackBerry device assignments Synchronize BlackBerry device capabilities Preparing to upgrade from BlackBerry Enterprise Server Version 3.6 Verify BlackBerry device assignments Prepare to consolidate multiple instances of the BlackBerry Enterprise Server > Perform any of the following actions: Preview the user migration Page 2. Perform the following actions: Standardize connections to the BlackBerry Mobile Data Service Synchronize BlackBerry device capabilities Preparing to upgrade from BlackBerry Enterprise Server Version 4.0 Back up the BlackBerry Configuration Database Page Configuring your environment Configuring Microsoft Exchange to support wireless calendar synchronization Setting database permissions Set Microsoft SQL Server permissions Upgrading the BlackBerry Enterprise Server using an in-place process Checklist: Confirm the upgrade requirements Use the following checklist to confirm that you are ready to start the upgrade: Upgrade the BlackBerry Enterprise Server Improve the startup performance of the BlackBerry Enterprise Server 5: Upgrading the BlackBerry Enterprise Server using an in-place process Troubleshooting the BlackBerry Enterprise Server upgrade process Resolving issues during the upgrade process Resolving issues after the upgrade process Upgrading the BlackBerry Enterprise Server using a cutover process Install the BlackBerry Enterprise Server Version 4.1.4 on a new computer Migrate the user accounts Stop the old BlackBerry Enterprise Server Improve the startup performance of the BlackBerry Enterprise Server Start the new BlackBerry Enterpriser Server Reactivate user accounts Troubleshooting the BlackBerry Enterprise Server upgrade Resolving issues during the upgrade 6: Upgrading the BlackBerry Enterprise Server using a cutover process Resolving issues after the upgrade Returning user accounts to their previous BlackBerry Enterprise Server version Upgrading the BlackBerry Enterprise Server using a phased process Phased upgrades Managing a mixed-version environment BlackBerry Mobile Data Service (BlackBerry MDS Connection Service) considerations BlackBerry Enterprise Server Version 4.1.2 or later considerations Proxy settings Example 1: Upgrade BlackBerry Enterprise Servers at Version 4.0.3 using a phased process Page 7: Upgrading the BlackBerry Enterprise Server using a phased process Example 2: Upgrade BlackBerry Enterprise Servers at Version 4.0 and earlier using a phased process Page Upgrading BlackBerry Device Software Enabling users to upgrade the BlackBerry Device Software at their computers Checklist: Confirm the upgrade requirements Add the BlackBerry Device Software to the network drive Distribute the BlackBerry Desktop Software installation files (if required) Option 1: Send the BlackBerry Device Manager installation file to user computers Option 2: Send the BlackBerry Desktop Software installation file to user computers Create and send a wireless enterprise activation password Send the upgrade instructions to BlackBerry device users Confirm that the BlackBerry Device Software upgrade is successful Upgrading the BlackBerry Device Software at a central computer or kiosk Checklist: Confirm the upgrade requirements Add the BlackBerry Device Software to the network drive Create a software configuration Assign a software configuration to a user (optional) Upgrade the BlackBerry Device Software Confirm that the upgrade is successful Sending the BlackBerry Device Software upgrade to user computers Add the BlackBerry Desktop Software installation files to the network drive Add the BlackBerry Device Software installation files to the network drive Create and send a wireless enterprise activation password Push the installation files to user computers Force the BlackBerry Device Software upgrade Confirm that BlackBerry Device Software upgrade was successful Troubleshooting the BlackBerry device upgrade