BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide
Confirm that BlackBerry Device Software upgrade was successful
>Perform one of the following actions:
| Action | Procedure |
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| Confirm the upgrade for users who | > | Instruct users to confirm the BlackBerry Device Software version installed on the BlackBerry | ||
| are running the BlackBerry Device |
| device. |
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| Software Version 3.6. |
| • In the BlackBerry device options, click About. | ||
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| • Confirm the wireless handheld version. | ||
| Confirm the upgrade for users who | 1. | In the BlackBerry Manager, in the left pane, click a BlackBerry Enterprise Server. | ||
| are running the BlackBerry Device | 2. | In the Users list, click a user. | ||
| Software Version 4.0 or later. | ||||
| 3. | In the lower pane, confirm the BlackBerry Device Software version. | |||
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Troubleshooting the BlackBerry device upgrade | |||||
Resolving issues during the upgrade |
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Symptom |
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| Possible solution | ||
When users click the link to the BlackBerry Application | 1. | Connect a BlackBerry device to a computer on which the BlackBerry | |||
Loader in the upgrade instructions, the upgrade does not |
| Manager is installed. | |||
start. |
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| 2. At the command prompt, type \\<shared network drive >\Research In | ||
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| Motion\Apploader\loader.exe. |
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| 3. | If the BlackBerry Application Loader starts, the tool is shared successfully. |
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