Blackberry 4.1.4 manual Resolving issues after the upgrade

BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide

Resolving issues after the upgrade

Symptom	Possible solution
The BlackBerry Collaboration Service is not connecting to the	If you are using TLS as the communication protocol, verify that authentication
Microsoft Live Communications Server.	is configured.
	1.	Visit www.microsoft.com/downloads to download Microsoft Office
		Communicator 2005 Trial Edition.
	2.	Install the Microsoft Office Communicator 2005 client on the computer on
		which the BlackBerry Collaboration Service is installed.
	3.	Use Microsoft Office Communicator 2005 to connect to the Microsoft Live
		Communications Server.
	4.	If a connection cannot be made, confirm that you have installed or
		imported the required authentication certificates.

Returning user accounts to their previous BlackBerry Enterprise Server version

You can return user accounts to their previous BlackBerry Enterprise Server version, but you have a limited amount of time in which to do so.

After users connect their BlackBerry devices to the BlackBerry Desktop Manager and receive their new SRP routing and service name information, you can no longer migrate their accounts back to a BlackBerry Enterprise Server Version 3.6. You must remove the user accounts from the BlackBerry Enterprise Server Version 4.1.4, instruct the users to clear their BlackBerry devices, and then add the accounts to the BlackBerry Enterprise Server at Version 3.6.

Any updates that you perform to your user accounts in the BlackBerry Manager Version 4.1.4 for MMC—for example, any user accounts that you add or remove—are not retained when you migrate the user accounts back to the BlackBerry Enterprise Server Version 3.6.

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