Upgrading BlackBerry Device Software | Blackberry 4.1.4 specification

Checklist: Confirm the installation requirements on the new computer	49
Install the BlackBerry Enterprise Server Version 4.1.4 on a new computer	50
Migrate the user accounts	50
Stop the old BlackBerry Enterprise Server	51
Improve the startup performance of the BlackBerry Enterprise Server	52
Start the new BlackBerry Enterpriser Server	52
Reactivate user accounts	52
Troubleshooting the BlackBerry Enterprise Server upgrade	52
Resolving issues during the upgrade	52
Resolving issues after the upgrade	54
Returning user accounts to their previous BlackBerry Enterprise Server version	54
7 Upgrading the BlackBerry Enterprise Server using a phased process	55
Phased upgrades	55
Managing a mixed-version environment	55
BlackBerry Mobile Data Service (BlackBerry MDS Connection Service) considerations	55
BlackBerry Enterprise Server Version 4.1.2 or later considerations	56
Example 1: Upgrade BlackBerry Enterprise Servers at Version 4.0.3 using a phased process	57
Example 2: Upgrade BlackBerry Enterprise Servers at Version 4.0 and earlier using a phased process
59
Upgrade the BlackBerry Enterprise Server at Version 4.0 and earlier and create a new BlackBerry
Configuration Database	59
Upgrade the BlackBerry Enterprise Server at Version 4.0 and earlier and keep the existing Black-
Berry Configuration Database	60
8 Upgrading BlackBerry Device Software	61
Enabling users to upgrade the BlackBerry Device Software at their computers	61
Checklist: Confirm the upgrade requirements	61
Add the BlackBerry Device Software to the network drive	61
Confirm that the BlackBerry Application Loader Version 4.1 appears in the network drive (recom-
mended)	62
Distribute the BlackBerry Desktop Software installation files (if required)	62
Create and send a wireless enterprise activation password	63
Send the upgrade instructions to BlackBerry device users	63
Confirm that the BlackBerry Device Software upgrade is successful	64
Upgrading the BlackBerry Device Software at a central computer or kiosk	64
Checklist: Confirm the upgrade requirements	64

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Blackberry 4.1.4 manual Upgrading BlackBerry Device Software, Troubleshooting the BlackBerry Enterprise Server upgrade

Contents

BlackBerry Enterprise Server for Microsoft Exchange Version Upgrade GuidePage Phillip Street Research In Motion LimitedPage Contents Configuring your environment Upgrading BlackBerry Device Software Troubleshooting the BlackBerry Enterprise Server upgrade Add the BlackBerry Device Software to the network drive Assign a software configuration to a user optional Confirm the version from which you are upgrading Upgrading to BlackBerry Enterprise Server VersionPage Choosing a BlackBerry Enterprise Server upgrade option Minimal service BlackBerry devices Old BlackBerry If you upgrade from a Device SoftwareStart with a clean To start because it Accounts and server Environment Sends new service Choosing a BlackBerry Device Software upgrade option Advantages Disadvantages User impact You can monitor Upgrade optionBlackBerry Device To upgrade their You can install You must distribute Additional upgrade resources Page BlackBerry Enterprise Server Checklists Description ReferenceSee Server software requirements Considerations Checklist Operating system requirementsBlackBerry Enterprise Server installation Your Microsoft Windows installation media Information Checklist Security support requirements System requirements for your corporate environment Checklist Multilanguage support requirementsChecklist Virtual machine support requirements Checklist Additional software requirements Checklist Messaging and collaboration environment settings Checklist Network environment settingsChecklist Instant messaging environment settings Checklist Database environment settings Checklist Terminal service settings System requirements for remote components Service Checklist BlackBerry MDS Services system requirementsSystem Considerations Requirement Operating System requirement Operating system Support Support Security Enterprise Server installation Checklist BlackBerry Attachment Service system requirementsThat you can view the online help Checklist BlackBerry Manager system requirements Checklist BlackBerry Router system requirements Certificates on Microsoft Live Communications Server Windows installation mediaYou plan to install the BlackBerry Collaboration Service Collaboration Double-click the setup.exe file Action Procedure Export the BlackBerry Enterprise ServerConfiguration list from the Configuration container Save the server configuration information to a text file Perform system maintenance Back up all the registry keys Registry settings Registry EditorBack up system information Synchronize BlackBerry device capabilities BlackBerry Enterprise Server Back up system information Preview the user migration Migrating the user accounts from multiple instances Page Migrating user accounts Any changes to the BlackBerry Configuration DatabaseFor server errors Account information Synchronize BlackBerry device capabilities Parameter Procedure Type the database name Back up the BlackBerry Configuration DatabaseAuthentication. By default, this parameter is set to False Page Microsoft Knowledge Base articles Setting database permissions Database notification system Assign System Administrator permissionServices installations Set Microsoft SQL Server permissions Database permissions on page 43 for more information Checklist Confirm the upgrade requirementsPerform system maintenance Back up system information Administration extensions on page 31 for more information Upgrade the BlackBerry Enterprise Server Resolving issues during the upgrade process Resolving issues after the upgrade process 36 for more information Mobile Data Service on page 39 for more information Step Migrate the user accounts Migrating users Stop the old BlackBerry Enterprise ServerMust be the same Start the new BlackBerry Enterpriser Server Resolving issues during the upgradeReactivate user accounts Media, and select the file CompleteMedia for Microsoft .NET Framework version Which the BlackBerry Collaboration Service is installed Resolving issues after the upgrade Managing a mixed-version environment Phased upgrades Sample supported mixed-version environment Sample unsupported mixed-version environment Proxy settings On page 45 for more information BlackBerry Domain so that it upgrades to VersionBlackBerry Domain to Version 4.1.4, if applicable More information Existing ones Log in to your computer using the BESAdmin service accountNew BlackBerry Configuration Database Version 4.1.4 using an in-place processPage Add the BlackBerry Device Software to the network drive Checklist Confirm the upgrade requirementsPage Send the upgrade instructions to BlackBerry device users Create and send a wireless enterprise activation password Software Version 4.0 or later Create a software configurationDevice Users list, click a user Upgrade the BlackBerry Device Software Assign a software configuration to a user optionalClick Load Handheld Interactive Lower pane, check the user’s system status message Confirm that the upgrade is successful Force the BlackBerry Device Software upgrade Push the installation files to user computers Motion\Apploader\loader.exe Troubleshooting the BlackBerry device upgradeManager is installed StartPage Research In Motion Limited Published in Canada