Confirm the version from which you are upgrading | Blackberry 4.1.4

1

Planning to upgrade your BlackBerry environment

Upgrading to BlackBerry Enterprise Server Version 4.1.4

Choosing a BlackBerry Enterprise Server upgrade option

Upgrading to BlackBerry Device Software Version 4.1 and later

Choosing a BlackBerry Device Software upgrade option

Additional upgrade resources

Upgrading to BlackBerry Enterprise Server Version 4.1.4

When you upgrade to BlackBerry® Enterprise Server Version 4.1.4, the changes to your BlackBerry environment depend on the version from which you are upgrading.

Confirm the version from which you are upgrading

1.On the taskbar, click Start > Settings > Control Panel.

2.Double-click Add/Remove Programs.

3.In the list of currently installed programs, click BlackBerry Enterprise Server.

4.Click Support Information.

5.Retrieve the version number.

Changes to the BlackBerry Enterprise Server Version 3.5.2 and earlier environment

When you upgrade from BlackBerry Enterprise Server Version 3.5.2 or BlackBerry Enterprise Server Version 2.1.5, the following changes occur:

•updates to the BlackBerry Enterprise Server software

•removal of the Microsoft® administrative extensions

•creation of a new schema for the BlackBerry Configuration Database

•migration of user accounts to the new schema

Image 9

Blackberry 4.1.4 manual Upgrading to BlackBerry Enterprise Server Version, Confirm the version from which you are upgrading

Contents

BlackBerry Enterprise Server for Microsoft Exchange Version Upgrade GuidePage Phillip Street Research In Motion LimitedPage Contents Configuring your environment Upgrading BlackBerry Device Software Troubleshooting the BlackBerry Enterprise Server upgrade Add the BlackBerry Device Software to the network drive Assign a software configuration to a user optional Confirm the version from which you are upgrading Upgrading to BlackBerry Enterprise Server VersionPage Choosing a BlackBerry Enterprise Server upgrade option Start with a clean To start because it Old BlackBerry If you upgrade from a Device SoftwareAccounts and server Environment Sends new service Minimal service BlackBerry devices Choosing a BlackBerry Device Software upgrade option BlackBerry Device To upgrade their Upgrade optionYou can install You must distribute Advantages Disadvantages User impact You can monitor Additional upgrade resources Page See Checklists Description ReferenceServer software requirements BlackBerry Enterprise Server BlackBerry Enterprise Server installation Checklist Operating system requirementsYour Microsoft Windows installation media Considerations Information Checklist Security support requirements Checklist Virtual machine support requirements Checklist Multilanguage support requirementsChecklist Additional software requirements System requirements for your corporate environment Checklist Network environment settings Checklist Messaging and collaboration environment settingsChecklist Instant messaging environment settings Checklist Database environment settings Checklist Terminal service settings System requirements for remote components Checklist BlackBerry MDS Services system requirements ServiceSystem Considerations Requirement Operating System requirement Operating system Support Support Security Checklist BlackBerry Attachment Service system requirements Enterprise Server installationThat you can view the online help Checklist BlackBerry Manager system requirements Checklist BlackBerry Router system requirements You plan to install the BlackBerry Collaboration Service Windows installation mediaCollaboration Certificates on Microsoft Live Communications Server Configuration list from the Configuration container Action Procedure Export the BlackBerry Enterprise ServerSave the server configuration information to a text file Double-click the setup.exe file Perform system maintenance Back up system information Registry settings Registry EditorSynchronize BlackBerry device capabilities Back up all the registry keys BlackBerry Enterprise Server Back up system information Preview the user migration Migrating the user accounts from multiple instances Page For server errors Any changes to the BlackBerry Configuration DatabaseAccount information Migrating user accounts Synchronize BlackBerry device capabilities Back up the BlackBerry Configuration Database Parameter Procedure Type the database nameAuthentication. By default, this parameter is set to False Page Microsoft Knowledge Base articles Setting database permissions Services installations Assign System Administrator permissionSet Microsoft SQL Server permissions Database notification system Perform system maintenance Back up system information Checklist Confirm the upgrade requirementsAdministration extensions on page 31 for more information Database permissions on page 43 for more information Upgrade the BlackBerry Enterprise Server Resolving issues during the upgrade process Resolving issues after the upgrade process 36 for more information Mobile Data Service on page 39 for more information Step Migrate the user accounts Stop the old BlackBerry Enterprise Server Migrating usersMust be the same Resolving issues during the upgrade Start the new BlackBerry Enterpriser ServerReactivate user accounts Complete Media, and select the fileMedia for Microsoft .NET Framework version Which the BlackBerry Collaboration Service is installed Resolving issues after the upgrade Managing a mixed-version environment Phased upgrades Sample supported mixed-version environment Sample unsupported mixed-version environment Proxy settings BlackBerry Domain to Version 4.1.4, if applicable BlackBerry Domain so that it upgrades to VersionMore information On page 45 for more information New BlackBerry Configuration Database Log in to your computer using the BESAdmin service accountVersion 4.1.4 using an in-place process Existing onesPage Add the BlackBerry Device Software to the network drive Checklist Confirm the upgrade requirementsPage Send the upgrade instructions to BlackBerry device users Create and send a wireless enterprise activation password Device Create a software configurationUsers list, click a user Software Version 4.0 or later Assign a software configuration to a user optional Upgrade the BlackBerry Device SoftwareClick Load Handheld Interactive Lower pane, check the user’s system status message Confirm that the upgrade is successful Force the BlackBerry Device Software upgrade Push the installation files to user computers Manager is installed Troubleshooting the BlackBerry device upgradeStart Motion\Apploader\loader.exePage Research In Motion Limited Published in Canada