5: Upgrading the BlackBerry Enterprise Server using an in-place process

Troubleshooting the BlackBerry Enterprise Server upgrade process

Resolving issues during the upgrade process

Symptom

Possible solution

You encounter errors when previewing the user migration.

1.

Browse to the location that you specified for the migration log file.

 

2.

Check the log file for errors.

 

3.

Preview the user migration again, using the -e parameter to create an

 

 

extended log file that contains events reported by other components (for

 

 

example, the BlackBerry Configuration Database).

 

 

Notes:

 

 

The the extended log file contains user’s BlackBerry information that is

 

 

stored in the mailbox, which may be sensitive, for example, encryption

 

 

keys.

 

 

The extended log file is large, so the computer on which you create the log

 

 

file must have a large volume of free hard disk space

You cannot resolve errors that occur when migrating user

1.

Remove the user accounts from the BlackBerry Enterprise Server before

accounts.

 

you start the upgrade.

 

2.

Add the user accounts to the BlackBerry Enterprise Server when the

 

 

upgrade is complete.

 

3.

Activate users’ BlackBerry devices over the wireless network.

You encounter errors while upgrading the BlackBerry

1.

Browse to the C:\Program Files\Research In Motion\BlackBerry

Configuration Database.

 

Enterprise Server\Logs\Installer folder, or to the location that you defined

 

 

in the setup program.

 

2.

Locate the DB_InstallV<YYMMDDHHMMSS>.log, where

 

 

<YYMMDDHHMMSS> specifies the date and time in 24-hour clock format

 

 

when you upgraded the BlackBerry Configuration Database.

 

3.

Check the log file for errors.

You cannot resolve errors that occur when upgrading the

1.

On the server where the BlackBerry Configuration Database is located, at

BlackBerry Configuration Database, and you want to restore

 

the command prompt, switch to the Tools folder in the BlackBerry

the backup that you made with the BlackBerry Database

 

Enterprise Server installation media.

Backup tool.

2.

Type BlackBerryDBRestore.exe.

 

3.

Type the same parameters that you used when you created the database

 

 

backup. See “Back up the BlackBerry Configuration Database” on page 41

 

 

for more information.

 

4.

Press ENTER.

One of the third-party tools installed by the setup program

1.

In the BlackBerry Enterprise Server installation media, open the Tools

does not install successfully and the setup program ends.

 

folder and locate the program that you want to install.

 

2.

Install the third-party tool manually.

 

3.

Restart the setup program.

 

 

 

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Blackberry 4.1.4 manual Resolving issues during the upgrade process