Troubleshooting
Headset
Talk time performance is significantly degraded even after a full recharge.
Battery is wearing out. Contact us at www.plantronics.com/ support .
I can’t hear a dial tone in the headset.
Make sure your headset is charged.
Make sure your headset is subscribed to base. SeeBase subscription
Press the base desk phone button.
Make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary.
Adjust the configuration switch on the base until a dial tone is heard. The default A works for most phones. SeeMake a desk phone call
If the volume is still too low, adjust the desk phone listening volume on the base. SeeAdjust your headset volume
I hear static. | Make sure there are at least 12 inches between your base and |
| your computer, and 6 inches between your base and your |
| telephone. If adjusting the distance doesn't help, your headset is |
| going out of range; move closer to the base. SeePosition your |
| base |
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The sound is distorted. | Lower the desk phone speaking volume and/or desk phone |
| listening volume on the base. For most telephones, the correct |
| setting is position 3. SeeAdjust your headset volume |
| If your desk phone has a volume control, lower until the |
| distortion disappears. |
| If the distortion is still present, adjust the headset volume control |
| to lower the headset speaker volume. SeeAdjust your headset |
| volume |
| Make sure there are 12 inches between your base and your |
| computer, and 6 inches between your base and your telephone. |
| SeePosition your base |
I hear echo in the headset.
Lower the desk phone speaking volume and/or desk phone listening volume on the base. For most telephones, the correct setting is position 3. SeeAdjust your headset volume
If the audio level is too low in this position, increase the headset volume. SeeAdjust your headset volume
If your speaking volume is too low for your listener in this position, adjust the position of the headset to make sure the microphone is as close as possible to your mouth.
Adjust the configuration switch on the base until a dial tone is heard. The default A works for most phones. SeeMake a desk phone call
People I talk to can hear a buzz in the background.
Move the base further away from your phone. SeePosition your base
If the base power supply is plugged into a power strip, plug it into the wall directly.
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