Troubleshooting

Headset

Talk time performance is significantly degraded even after a full recharge.

Battery is wearing out. Contact us at www.plantronics.com/ support .

I can’t hear a dial tone in the headset.

Make sure your headset is charged.

Make sure your headset is subscribed to base. SeeBase subscription

Press the base desk phone button.

Make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary.

Adjust the configuration switch on the base until a dial tone is heard. The default A works for most phones. SeeMake a desk phone call

Fine-tune the listening volume with the headset call control button. SeeAdjust your headset volume

If the volume is still too low, adjust the desk phone listening volume on the base. SeeAdjust your headset volume

I hear static.

Make sure there are at least 12 inches between your base and

 

your computer, and 6 inches between your base and your

 

telephone. If adjusting the distance doesn't help, your headset is

 

going out of range; move closer to the base. SeePosition your

 

base

 

 

The sound is distorted.

Lower the desk phone speaking volume and/or desk phone

 

listening volume on the base. For most telephones, the correct

 

setting is position 3. SeeAdjust your headset volume

 

If your desk phone has a volume control, lower until the

 

distortion disappears.

 

If the distortion is still present, adjust the headset volume control

 

to lower the headset speaker volume. SeeAdjust your headset

 

volume

 

Make sure there are 12 inches between your base and your

 

computer, and 6 inches between your base and your telephone.

 

SeePosition your base

I hear echo in the headset.

Lower the desk phone speaking volume and/or desk phone listening volume on the base. For most telephones, the correct setting is position 3. SeeAdjust your headset volume

If the audio level is too low in this position, increase the headset volume. SeeAdjust your headset volume

If your speaking volume is too low for your listener in this position, adjust the position of the headset to make sure the microphone is as close as possible to your mouth.

Adjust the configuration switch on the base until a dial tone is heard. The default A works for most phones. SeeMake a desk phone call

People I talk to can hear a buzz in the background.

Move the base further away from your phone. SeePosition your base

If the base power supply is plugged into a power strip, plug it into the wall directly.

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Plantronics W710A-M, W720A-M manual Troubleshooting, Headset

W720A-M, W710A-M specifications

The Plantronics W710A-M and W720A-M are advanced wireless headsets designed specifically for energetic workplaces that demand high-quality audio and seamless communication. Both are equipped with state-of-the-art technologies, making them ideal choices for professionals who prioritize sound clarity, comfort, and connectivity.

The W710A-M features a single ear design, providing users the convenience of keeping one ear open for ambient sounds while still delivering superior audio quality. This model is perfect for those who work in busy environments and need to stay aware of their surroundings. In contrast, the W720A-M adopts a dual-ear configuration, ensuring an immersive audio experience that blocks out background noise effectively. This allows for deep focus during important calls or while engaging with multimedia content.

One of the major highlights of both models is the DECT 6.0 technology, which facilitates a secure and stable wireless connection. Users can roam up to 300 feet from their desks without losing call quality, a crucial feature for multi-taskers or those who prefer flexibility in their workspace. Furthermore, the W710A-M and W720A-M integrate wideband audio capabilities, enhancing voice clarity and making conversations seem more natural - a significant aspect for customer-facing roles.

Battery life is another prominent feature, as these headsets can provide up to 12 hours of talk time on a single charge. Additionally, both models support 'smart sensor' technology that automatically answers calls when the headset is worn, and can instantly mute calls upon removal, catering to the needs of busy professionals.

Comfort is paramount, especially for those who wear headsets for extended periods. The W710A-M and W720A-M incorporate plush ear cushions and a lightweight design. The adjustable headbands ensure a custom fit, allowing for all-day wear without discomfort.

Both headsets are compatible with a variety of softphones and Unified Communications systems, making them versatile tools for modern workplaces. Additionally, with integrated IT management tools, the devices be easily monitored and updated to ensure that they meet organizational standards.

In summary, the Plantronics W710A-M and W720A-M offer a robust set of features including superior audio quality, long-range connectivity, exceptional battery life, and a focus on user comfort, making them suitable for today's fast-paced work environments.