Desk phone

Mobile

The handset lifter is installed, but

Ensure the handset lifter power cord is firmly pushed into the

does not lift the handset.

handset lifter jack on the base.

 

 

 

 

Pairing problems

Ensure the Bluetooth LED on the base flashes red and blue by

 

pressing the Bluetooth button for four seconds.

 

Ensure the Bluetooth mobile phone is in search mode.

 

When an active Bluetooth connection has been made, the base

 

Bluetooth LED will be solid blue.

 

 

Why doesn’t the base automatically

Ensure Plantronics software has been installed.

reconnect with my mobile phone?

Ensure that the auto connect to mobile phone feature is selected

 

 

in the Plantronics Control Panel.

 

Ensure that stop auto connect to mobile when headset is docked

 

is not selected in the Plantronics Control Panel.

 

 

Softphone

When I dial from my softphone application, nothing happens.

Ensure your headset is charged.

Ensure your headset is subscribed to the base. See Subscribing a headset.

Ensure that the Plantronics software is installed. To download, visit plantronics.com/software.

Ensure that you are using a compatible softphone application. For a list of compatible softphones, visit plantronics.com/ software.

If the Plantronics software is not installed and you do not have a compatible softphone, you must first press the base computer call button and then use the softphone interface to place/ answer/end calls.

Ensure that the headset is the default sound device. The Plantronics control panel will launch the sound devices control panel by going to Plantronics Control Panel > Preferences > General – Launch Audio Devices Control Panel.

Restart your computer.

Speaking and/or listening volume is

Adjust headset listening volume with volume button.

too low or too high.

Adjust listening/speaking volumes in the computer’s sound

 

 

control panel/system preferences.

 

Adjust listening/speaking volumes in the softphone application.

 

 

The sound is distorted or I hear an

Reduce speaking and/or listening volume on the computer using

echo in the headset.

your softphone application.

 

Point microphone towards your chin.

 

If the distortion is still present, lower the volume on the headset.

 

 

I can no longer hear any audio

For Windows XP systems

through my PC Speakers.

• Refer to the “Audio” tab of the “Sounds and Audio Devices” option

 

in your PC Control Panel.

 

• Under “Sound Playback”, change the default setting from Savi

 

Office to your PC speakers. Click “OK” to confirm your change.

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Plantronics W720A-M, W710A-M manual Desk phone Mobile, Softphone

W720A-M, W710A-M specifications

The Plantronics W710A-M and W720A-M are advanced wireless headsets designed specifically for energetic workplaces that demand high-quality audio and seamless communication. Both are equipped with state-of-the-art technologies, making them ideal choices for professionals who prioritize sound clarity, comfort, and connectivity.

The W710A-M features a single ear design, providing users the convenience of keeping one ear open for ambient sounds while still delivering superior audio quality. This model is perfect for those who work in busy environments and need to stay aware of their surroundings. In contrast, the W720A-M adopts a dual-ear configuration, ensuring an immersive audio experience that blocks out background noise effectively. This allows for deep focus during important calls or while engaging with multimedia content.

One of the major highlights of both models is the DECT 6.0 technology, which facilitates a secure and stable wireless connection. Users can roam up to 300 feet from their desks without losing call quality, a crucial feature for multi-taskers or those who prefer flexibility in their workspace. Furthermore, the W710A-M and W720A-M integrate wideband audio capabilities, enhancing voice clarity and making conversations seem more natural - a significant aspect for customer-facing roles.

Battery life is another prominent feature, as these headsets can provide up to 12 hours of talk time on a single charge. Additionally, both models support 'smart sensor' technology that automatically answers calls when the headset is worn, and can instantly mute calls upon removal, catering to the needs of busy professionals.

Comfort is paramount, especially for those who wear headsets for extended periods. The W710A-M and W720A-M incorporate plush ear cushions and a lightweight design. The adjustable headbands ensure a custom fit, allowing for all-day wear without discomfort.

Both headsets are compatible with a variety of softphones and Unified Communications systems, making them versatile tools for modern workplaces. Additionally, with integrated IT management tools, the devices be easily monitored and updated to ensure that they meet organizational standards.

In summary, the Plantronics W710A-M and W720A-M offer a robust set of features including superior audio quality, long-range connectivity, exceptional battery life, and a focus on user comfort, making them suitable for today's fast-paced work environments.