Softphone compatibility

Call control from the headset is available for compatible softphones with no additional steps by the user except Skype™. For a list of compatible softphones, visit plantronics.com/software . For Skype support, follow the steps below.

Skype will display the following message while installing the Plantronics software: “PlantronicsURE.exe wants to use Skype”. Choose “Allow Access” to connect.

NOTE You can also check your headset Skype connection status by going to Skype and checking the

Tools > Options > Advanced > Advanced Settings > ”Manage other programs access” setting.

Multi-Phone Status Multi-Phone Status (MPS) is supported for Microsoft Lync/Office Communicator and Skype. When a call is placed or received on your deskphone or mobile phone that is paired to a Plantronics Bluetooth headset, your presence in Microsoft Lync/Office Communicator and Skype will be automatically updated to reflect a busy status. When your call is terminated, your presence will return to its previous state.

Mobile phone and If you answer an incoming mobile call using the answer button on the mobile phone, the audio

headset audio will remain in the phone. If you answer an incoming call using the headset or base, the audio will be in the headset.

If the mobile phone audio is in the mobile phone, you can move the audio to the headset by short pressing the base mobile button when the LED is off. To move the mobile phone audio from the headset back to the mobile phone, hold the base mobile button for 3 seconds until the solid green LED turns off. The audio will be pushed back to the mobile phone.

Combine audio from any You can combine the audio of any two devices by simultaneously holding the base buttons of

two lines or channels any two of the three base buttons until the LEDs become solid green. This is useful as a mini-teleconference call.

Conference up to three While on a call, you can subscribe up to three additional headsets to your base for conferencing. additional headsets

Join a conference call

1While the base has an active link, place the guest headset into the primary user’s charging cradle (this connects the headset to the base).

When the base subscription light stops flashing green and yellow and remains yellow, the primary headset/user will hear a tone indicating a guest wishes to join the call.

2Press the primary user’s call button to accept the guest headset within ten seconds. Otherwise, the request is terminated and the guest will hear an error tone in their headset.

NOTE To connect a guest headset that is of a different variety to the primary headset, short press the base subscription button while the base has an active link. Next, press the guest headset volume up button until the indicator light turns on. When the base subscription LED stops flashing green and yellow and remains solid yellow, the request to join will be heard in the primary user’s headset and the primary user will have to press their call button within 10 seconds to accept the guest.

Exit a conference call

Guests’ headsets can remain as guests through multiple calls.

W720A-M, W710A-M specifications

The Plantronics W710A-M and W720A-M are advanced wireless headsets designed specifically for energetic workplaces that demand high-quality audio and seamless communication. Both are equipped with state-of-the-art technologies, making them ideal choices for professionals who prioritize sound clarity, comfort, and connectivity.

The W710A-M features a single ear design, providing users the convenience of keeping one ear open for ambient sounds while still delivering superior audio quality. This model is perfect for those who work in busy environments and need to stay aware of their surroundings. In contrast, the W720A-M adopts a dual-ear configuration, ensuring an immersive audio experience that blocks out background noise effectively. This allows for deep focus during important calls or while engaging with multimedia content.

One of the major highlights of both models is the DECT 6.0 technology, which facilitates a secure and stable wireless connection. Users can roam up to 300 feet from their desks without losing call quality, a crucial feature for multi-taskers or those who prefer flexibility in their workspace. Furthermore, the W710A-M and W720A-M integrate wideband audio capabilities, enhancing voice clarity and making conversations seem more natural - a significant aspect for customer-facing roles.

Battery life is another prominent feature, as these headsets can provide up to 12 hours of talk time on a single charge. Additionally, both models support 'smart sensor' technology that automatically answers calls when the headset is worn, and can instantly mute calls upon removal, catering to the needs of busy professionals.

Comfort is paramount, especially for those who wear headsets for extended periods. The W710A-M and W720A-M incorporate plush ear cushions and a lightweight design. The adjustable headbands ensure a custom fit, allowing for all-day wear without discomfort.

Both headsets are compatible with a variety of softphones and Unified Communications systems, making them versatile tools for modern workplaces. Additionally, with integrated IT management tools, the devices be easily monitored and updated to ensure that they meet organizational standards.

In summary, the Plantronics W710A-M and W720A-M offer a robust set of features including superior audio quality, long-range connectivity, exceptional battery life, and a focus on user comfort, making them suitable for today's fast-paced work environments.

Plantronics W720A-M manual Softphone compatibility, Join a conference call, Exit a conference call

Models: W720A-M W710A-M