Plantronics W720A-M manual Join a conference call, Exit a conference call, Softphone compatibility

Softphone compatibility

Call control from the headset is available for compatible softphones with no additional steps by the user except Skype™. For a list of compatible softphones, visit plantronics.com/software . For Skype support, follow the steps below.

Skype will display the following message while installing the Plantronics software: “PlantronicsURE.exe wants to use Skype”. Choose “Allow Access” to connect.

NOTE You can also check your headset Skype connection status by going to Skype and checking the

Tools > Options > Advanced > Advanced Settings > ”Manage other programs access” setting.

Multi-Phone Status Multi-Phone Status (MPS) is supported for Microsoft Lync/Office Communicator and Skype. When a call is placed or received on your deskphone or mobile phone that is paired to a Plantronics Bluetooth headset, your presence in Microsoft Lync/Office Communicator and Skype will be automatically updated to reflect a busy status. When your call is terminated, your presence will return to its previous state.

Mobile phone and If you answer an incoming mobile call using the answer button on the mobile phone, the audio

headset audio will remain in the phone. If you answer an incoming call using the headset or base, the audio will be in the headset.

If the mobile phone audio is in the mobile phone, you can move the audio to the headset by short pressing the base mobile button when the LED is off. To move the mobile phone audio from the headset back to the mobile phone, hold the base mobile button for 3 seconds until the solid green LED turns off. The audio will be pushed back to the mobile phone.

Combine audio from any You can combine the audio of any two devices by simultaneously holding the base buttons of

two lines or channels any two of the three base buttons until the LEDs become solid green. This is useful as a mini-teleconference call.

Conference up to three While on a call, you can subscribe up to three additional headsets to your base for conferencing. additional headsets

Join a conference call

1While the base has an active link, place the guest headset into the primary user’s charging cradle (this connects the headset to the base).

When the base subscription light stops flashing green and yellow and remains yellow, the primary headset/user will hear a tone indicating a guest wishes to join the call.

2Press the primary user’s call button to accept the guest headset within ten seconds. Otherwise, the request is terminated and the guest will hear an error tone in their headset.

NOTE To connect a guest headset that is of a different variety to the primary headset, short press the base subscription button while the base has an active link. Next, press the guest headset volume up button until the indicator light turns on. When the base subscription LED stops flashing green and yellow and remains solid yellow, the request to join will be heard in the primary user’s headset and the primary user will have to press their call button within 10 seconds to accept the guest.

Exit a conference call

Guests’ headsets can remain as guests through multiple calls.

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