Plantronics XL40D XL40D

TROUBLESHOOTING

No Dial Tone/Phone Will Not Operate

1. Check all phone cords and connections. Make sure they are

plugged in securely.

2. Plug unit into a different phone jack to help determine if the

difﬁculty is with the phone or the phone jack.

3. Switch out handset or telephone line cords.

4. Disconnect any other equipment that may be attached to the

phone.

Unable To Dial Out

1. Make sure the TONE/PULSE switch is set correctly.

2. Phone may be at the end of a long line of phones (loop). Phone

may not be getting enough power from the phone line. It may be

necessary to wait for a few seconds after lifting the handset to begin

dialing.

3. The XL40D is not compatible with Digital PBX Systems. If a

standard, single line phone works on the system, your XL40D should as

well.

4. There is an advanced computer running inside the XL40D.

Sometimes after the handset is picked up, it will take a little less than

a second to engage the phone. Since it is not immediate, if you dial a

number before the computer engages, it will not receive the entire

phone number that is dialed.

The Person On The Other End Cannot Hear You

1. Too many phones or phone devices on the line may affect your

phone’s transmission. As a guideline, more than ﬁve phones or phone

devices may overload the phone line. Disconnect one or two devices

to see if that eliminates the problem. If not, contact your local phone

company for load guidelines.

2. You may not be speaking directly into the transmitter. Always

speak directly into the mouthpiece in your normal tone of voice.

Unable To Hear Phone Ringer

1. Too many phone or phone devices on a line may cause your

phone to not ring. Disconnect one or two of the devices to see if the

problem is eliminated. If not, contact your local phone company for load

guidelines.

2. If power is not being supplied to the phone, the extra loud ringer

will not work.

3. Check the Ringer ON/OFF switch to see if the ringer is off.

Volume Control Does Not Work

1. BOOST must be activated to turn on the additional ampliﬁcation.

2. Check power connections. BOOST will not work without power

or backup batteries.

Unable To Access Automated Systems

Automated systems used by banks, long distance voicemail and

other applications require that a phone be set to TONE dialing. Check

the switch on the bottom of the phone labeled TONE/ PULSE and set

to TONE. This will enable the phone to be compatible with these

automated systems.

If the power goes out, or the AC Adapter is not properly connected

to the phone, the ampliﬁcation, extra loud ringer and the lighted keypad

will not work. If you have backup batteries installed, ampliﬁcation will

still work, but the phone will drain the backup batteries very quickly.

This will cause the need for the batteries to be changed frequently and

the Low Battery indicator light to constantly illuminate.

Do I Need to Install Batteries ? Batteries are optional. They provide

backup in case of a power outage. They are recommended in areas of

frequent power outages. This phone uses four alkaline batteries. When

installed and fully charged, the batteries maintain the high ampliﬁcation

for your telephone.

Still Not Working? If, after going through this checklist , the

XL40D is still not functioning properly, call ClarityLogic at

1-877-LOGIC24 (1-877-564-4224).

WARRANTY SERVICE INFORMATION

The following warranty and service information applies only to products

purchased and used in the U.S. and Canada. For warranty information in other

countries, please contact your local retailer or distributor.

Limited Warranty: Clarity, a division of Plantronics, Inc. (“Clarity”) warrants

to the original consumer purchaser that, except for limitations and exclusions

set forth below, this product shall be free from defects in materials and

workmanship for a period of one (1) year from the date of original purchase

(“Warranty Period”). The obligation of Clarity under this warranty shall be at

Clarity’s option, without charge, of any part or unit that proves to be defective

in material or workmanship during the Warranty Period.

Exclusions from Warranty: This warranty applies only to defects in factory

materials and factory workmanship. Any condition caused by accident, abuse,

misuse or improper operation, violation of instructions furnished by Clarity,

destruction or alteration, improper electrical voltages or currents, or repair

or maintenance attempted by anyone other than Clarity or an authorized

service center, is not a defect covered by this warranty. Telephone companies

manufacture different types of equipment and Clarity does not warrant that its

equipment is compatible with the equipment of a particular phone company.

Implied Warranties: Under state law, you may be entitled to the beneﬁt of

certain implied warranties. These implied warranties will continue in force only

during the warranty period. Some states do allow limitations on how long an

implied warranty lasts, so the above limitation may not apply to you.

Incidental or Consequential Damages: Neither Clarity nor your retail

dealer or selling distributors has any responsibility for any incidental or

consequential damages including without limitation, commercial loss or proﬁt,

or for any incidental expenses, expenses, loss of time, or inconvenience. Some

states do not allow exclusion or limitation of incidental or consequential

damage, so the above limitation or exclusion may not apply to you.

Other Legal Rights: This warranty gives you speciﬁc legal rights and you may

also have other rights which vary from state to state.

To obtain warranty service, please prepay shipment and return the unit to the

appropriate facility listed below.

Clarity Service Center

4289 Bonny Oaks Drive

Chattanooga, Tennessee 37406

Tel: 423-629-3500 or 800-426-3738

Fax: 423-622-7646 or 800-325-8871

Plantronics Service Centre

2732 Etienne Lenoir

Laval, Quebec H7R 0A3

Canada

Tel: 800-540-8363 or 514-956-8363

Fax: 514-956-1825

Please use the original container, or pack the unit(s) in a sturdy carton with

sufﬁcient packing material to prevent damage. Include the following information:

A proof-of-purchase indicating model number and date of purchase;

Bill-to address;

Ship-to address;

Number and description of units shipped;

Name and telephone number of person to call, should contact be necessary;

Reason for return and description of the problem.

Damage occurring during shipment is deemed the responsibility of the carrier,

and claims should be made directly with the carrier.

REGULATORY COMPLIANCE

Part 68 of FCC Rules Information

a) This equipment complies with Part 68 of the FCC rules and the

requirements adopted by the ACTA. On the bottom of this equipment

is a label that contains, among other information, a product identiﬁer in

the format US:AAAEQ##TXXXX. If requested, this number must be

provided to the telephone company.

b) A plug and jack used to connect this equipment to the premise’s

wiring and telephone network must comply with the applicable FCC

Part 68 rules and requirements adopted by the ACTA. A compliant

telephone cord and modular plug, RJ11C USOC, is provided with this

product. It is designed to be connected to a compatible modular jack

that is also compliant. See installation instructions for details.

c) The REN is used to determine the number of devices that may be

connected to a telephone line. Excessive RENs on a telephone line may

result in the devices not ringing in response to an incoming call. In most

but not all areas, the sum of RENs should not exceed ﬁve (5.0). To be

certain of the number of devices that may be connected to a line, as

determined by the total RENs, contact the local telephone company. For

products approved after July 23, 2001, the REN for this product is part

of the product identiﬁer that has the format US:AAAEQ##TXXXX.

The digits represented by ## are the REN without a decimal point (e.g.,

03 is a REN of 0.3). For earlier products, the REN is separately shown

on the label.

d) If this telephone equipment causes harm to the telephone network,

the telephone company will notify you in advance that temporary

discontinuance of service may be required. But if advance notice isn’t

practical, the telephone company will notify customers as soon as

possible. Also, you will be advised of your right to ﬁle a complaint with

the FCC if you believe it is necessary.

e) The telephone company may make changes in its facilities, equipment,

operations or procedures that could affect the operation of the

equipment. If this happens, the telephone company will provide advance

notice in order for you to make necessary modiﬁcations to maintain

uninterrupted service.

f) If trouble is experienced with this telephone equipment, for repair or

warranty information, please contact Clarity at 1-800-426-3738. If the

equipment is causing harm to the telephone network, the telephone

company may request that you disconnect the equipment until the

problem is resolved.

g) This telephone equipment is not intended to be repaired and it

contains no repairable parts. Opening the equipment or any attempt to

perform repairs will void the warranty. For service, call 1-800-426-3738.

h) Connection to party line service is subject to state tariffs. Contact

the state public utility commission, public service commission or

corporation commission for information.

i) If your home has specially wired alarm equipment connected to the

telephone line, ensure the installation of this telephone equipment does

not disable your alarm equipment. If you have questions about what will

disable alarm equipment, consult your telephone company or a qualiﬁed

installer.

j) This telephone equipment is hearing aid compatible.

Customer-Owned Coin/Credit Card Phones:

To comply with state tariffs, the telephone company must be given

notiﬁcation prior to connection. In some states, the state public utility

commission, public service commission or corporation commission must

give prior approval of connection.

Part 15 of FCC Rules Information

This device complies with Part 15 of the FCC Rules. Operation is subject

to the following two conditions: (1) This device may not cause harmful

interference, and (2) this device must accept any interference received,

including interference that may cause undesired operation.

Your equipment has been tested and found to comply with the limits of a Class

B digital device, pursuant to Part 15 of FCC rules. These limits are designed

to provide reasonable protection against harmful interference in residential

installation.

This equipment generates, uses and can radiate radio frequency energy and, if

not installed and used in accordance with the instructions, may cause harmful

interference to radio communications. However, there is no guarantee that

interference will not occur in a particular installation; if this equipment does

cause harmful interference to radio or television reception (which can be

determined by turning the equipment off and on) you are encouraged to try to

correct the interference by one of the following measures:

1. Where it can be done safely, reorient the receiving television or radio

antenna.

2. To the extent possible, relocate the television, radio or other receiver with

respect to the telephone equipment. (This increases the separation between

the telephone equipment and the receiver.)

3. Connect the telephone equipment into an outlet on a circuit different from

that to which the television, radio or other receiver is connected.

4. Consult the dealer or an experienced radio/TV technician for help.

WARNING : Changes or modiﬁcations not expressly approved by the

manufacturer responsible for compliance could void the user’s authority to

operate the equipment.

Industry Canada Technical Speciﬁcations

This product meets the applicable Industry Canada technical

speciﬁcations.

Before installing this equipment, users should ensure that it is permissible to

be connected to the facilities of the local telecommunications company. The

equipment must also be installed using an acceptable method of connection.

In some cases, the company’s inside wiring associated with a single line

individual service may be extended by means of a certiﬁed connector assembly

(telephone extension cord). The customer should be aware that compliance

with the above conditions may not prevent degradation of service in some

situations. Repairs to certiﬁed equipment should be made by an authorized

Canadian maintenance facility designated by the supplier.

Any repairs or alterations made by the user to this equipment, or equipment

malfunctions, may give the telecommunications company cause to request the

user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground

connections of the power utility, telephone lines and internal metallic water

pipe system, if present, are connected together. This precaution may be

particularly important in rural areas.

WARNING : Users should not attempt to make such connections

themselves, but should contact the appropriate electrical inspection authority,

or electrician, as appropriate.

The Ringer Equivalence Number is an indication of the maximum number of

terminals allowed to be connected to a telephone interface. The termination

on an interface may consist of any combination of devices subject only to the

requirement that the sum of the Ringer Equivalence Numbers of all the devices

does not exceed ﬁve.

(The term “IC:” before the certiﬁcation/registration number only signiﬁes that

the Industry Canada technical speciﬁcations were met.)

The party responsible for regulatory compliance:

Clarity, a Division of Plantronics, Inc.

4289 Bonny Oaks Drive

Chattanooga, TN 37406

Phone: 1-800-426-3738

REGULATORY COMPLIANCE

INTRODUCTION TO CLARITYLOGIC

SUBSCRIPTION DATA AND PRIVACY POLICY

Your device will automatically send Clarity various types of

information as part of the Clarity services, which may include

the phone number associated with your device. This information

may be combined with account and other information we have

on record regarding you or your device or may be transmitted

to us by your device. To assist with remote diagnostics and other

customer services functions, your device may also regularly send

us certain information associated with your device, including

software and hardware settings, the phonebook, caller ID history

and other information you have stored on the device. All of such

information, together with other information that we have on

record regarding you and your device, is collectively referred to

as the “Subscription Data.” We use this information to diagnose

and troubleshoot any device issues as well as to provide you

with the services.

You agree that Clarity and its subsidiaries, afﬁliates, partners,

suppliers and agents (collectively, “Afﬁliates”) may collect,

store, access, disclose, transmit, process and otherwise

use your subscription data to provide you with the Clarity

services, address your requests, provide technical support,

process transactions for your account and otherwise use such

subscription data in accordance with Clarity’s privacy policy

(http://clarityproducts.com/about-clarity/privacy-policy/), which

is hereby incorporated by reference. Clarity may also provide

or enable certain services through your device that rely upon

location information. In order to provide such ser vices, Clarity

and its Afﬁliates may collect, store, access, disclose, transmit,

process and otherwise use your location data (including real

time geographic information) in accordance with Clarity’s

privacy policy.

ClarityLogic is the name of our simpliﬁed and easy-to-

use customer support service. While talking to a Clarity

representative, the telephone sends information such as its

model name and settings to Clarity. The representative is

immediately aware of the type and current settings of the

phone. This will allow any troubleshooting call to be quick and

simple, helping you ﬁnd exactly what you are looking for. Just call

1-877-LOGIC24 (1-877-564-4224) to ﬁnd out how Clarity is

there to make life easier.

ClarityLogic® Memory Dial

For your convenience, Clarity has pre-programmed the customer

support number into your phone’s blue ClarityLogic button.

NOTE: ClarityLogic has been designed to work with the Plain

Old Telephone Service (POTS). If your phone service is provided

by a broadband service provider, ClarityLogic may not work.

ONLY CLARITYLOGIC MAY BE DISABLED. ALL OTHER

FEATURES WORK AS DESCRIBED IN THIS USER GUIDE.

SECTION 7 SECTION 8 SECTION 9 SECTION 10 SECTION 11

1 2 3 4

XL40D™

HOLD/

PROGRAM RD/P

BOOST

FLASH SPKR

TONE VOLUME

OSA

M10

USER GUIDE

XL40DTM

Ampliﬁed Telephone

with DCP™

Clarity, the ampliﬁcation device, Clarity and the ampliﬁcation device combined, Clarity

Professional, XL40D, Digital Clarity Power and DCP are trademarks or registered

trademarks of Plantronics, Inc.

Rev. K (09-10)

1 2 3 4

XL40D™

HOLD/

PROGRAM RD/P

BOOST

FLASH SPKR

TONE VOLUME

OSA

M10

12 3 4

XL40D™

HOLD/

PROGRAM RD/ P BOOST FLASH SPKR

TONE VOLUME

OSA

M10

USER GUIDE

XL40DTM

Ampliﬁed Telephone

with DCP™

Clarity, a Division of Plantronics, Inc.

4289 Bonny Oaks Drive, Suite 106

Chattanooga, TN 37406

1-800-426-3738

www.clarityproducts.com

CONTENTS & PARTS CHECKLIST

Your package includes all the items as shown here. If there is anything

missing, please contact our Customer Care Department immediately.

NOTE: PLEASE RETAIN A COPY OF PROOF OF

PURCHASE FOR YOUR RECORDS.

User guide

Mounting bracket

Telephone line cords

(one long cord and

one short cord)

Handset coil cord

Handset

DC adapter

Base unit

PRINTED IN CHINA

Clarity, a Division of Plantronics, Inc.

4289 Bonny Oaks Drive

Chattanooga, TN 37406

1-800-426-3738