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Troubleshooting
If the Polaris cleaner displays the following actions, adjustments may be necessary to restore performance. Refer to the exploded parts diagram for part references.
Action: Polaris hangs up on steps or other obstacles longer than 5 minutes.
Solution: 1. Check the wheel RPM.
2.Verify that the cleaner is cycling. The wheels should turn backwards approximately every
3.Remove unnecessary pool hardware or install a Ladder Guard Kit (order part #G21 from a Polaris dealer).
Action: Polaris is sluggish, running with less power than normal.
Solution: 1. Check the wheel RPM.
2.Clean the pool filter and pump basket.
3.Remove the top housing and make sure propeller is free of debris.
4.Remove bottom plate and verify that the intake area is free of debris.
Action: The Polaris repeatedly gets stuck at the water line.
Solution: 1. Check the wheel RPM.
2.Verify that the flow regulator is free of debris.
3.Reposition the hose weights to 6 feet and 12 feet from the cleaner.
Action: Polaris "wheelies" or turns severely to one side.
Solution: 1. Check the wheel RPM.
2.Make sure the swivel turns freely.
3.Remove top housing and make sure propeller is free. of debris
4.Check hose weights for correct positioning.
Action: Hose becomes tangled.
Solution: 1. Check the wheel RPM.
2.Verify that the hose is adjusted to the proper length and the weights are positioned correctly.
3.Verify that the cleaner is cycling. The wheels should turn backwards approximately every
4.If installed on a dedicated suction line, attach the
Action: Air bubbles come out of the return line during operation.
Solution: 1. Check the wheel RPM.
2.Verify that hose connections are secure.
3.Verify that all skimmer connections and adapters are secure.
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