Polaris 380 owner manual IV.Troubleshooting the Polaris, A. Problems and Solutions

IV.Troubleshooting the Polaris

A. Problems and Solutions

For best results, follow the troubleshooting solutions in the order they are listed below. The numbers in parentheses refer to the Exploded Parts Diagram on pages 14-16.

Problem: Polaris moves too slowly.

Solution: 1. Check the wheel RPM. See page 7.

2.Clean the filter screen (#42) in the quick disconnect, if necessary. See page 9.

Problem: Hangs up on corners or obstacles

longer than 2 minutes.

Solution: 1. Check the wheel RPM. See page 7.

2.With the Polaris turned off, spin each wheel. All of the wheels should turn together. If they do not, contact your participating Polaris dealer.

3.Verify the back-up valve is cycling. The jet should come on and go off. It should stay off longer than it stays on.

4.Remove unnecessary pool hard- ware or install a ladder guard kit (part #G21). See page 10.

Problem: Sweep hose sprays too much water out of the pool.

Solution: 1. Check the sweep hose scrubber (#30) and replace it if it’s worn or missing (part #9-100-3105).

2.Decrease the sweep hose action. See “Sweep Hose Adjustment” on page 7.

3.Add a sweep hose weight (part #B2). See page 10.

Problem: Polaris goes in circles and does not clean the entire pool.

Solution: 1. Check the wheel RPM. See page 7.

2.With the Polaris turned off, spin each wheel. All of the wheels should turn together. If they do not, contact your participating Polaris dealer.

3.Verify proper hose cutting and float placement. See page 5.

4.Adjust the thrust jet (#21) to make the Polaris go in more of a straight direction. See page 6.

3.Clean the skimmer, pool filter and pump basket, if necessary.

4.Check all the hoses for holes that could cause loss of water pressure.

5.Verify the back-up valve is cycling. The jet should come on and go off. It should stay off longer than it stays on.

Problem: Polaris will not climb walls.

Solution: 1. Check the wheel RPM. See page 7.

2.Clean the filter screen (#42) in the quick disconnect, if necessary. See page 9.

3.With the Polaris turned off, spin each wheel. All of the wheels should turn together. If they do not, contact your participating Polaris dealer.

4.Position the thrust jet (#21) between 11:00 and 1:00 o’clock for maximum climbing ability.

See page 6.

Problem: Sweep hose is sucked into the vacuum tube.

Solution: 1. Make sure the opening at the end of the sweep hose (#35) is not blocked by the sweep hose scrubber (#30).

2.Adjust the sweep hose (#35) to a gentle sweeping motion.

See page 7.

Problem: Polaris runs on its side.

Solution: 1. Empty the bag (#1).

2.Check the head float (#34). If it’s full of water, remove and replace it (part #A20).

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