Polaris 380 owner manual Troubleshooting Worksheet

3.Check the floats (#49) to make sure they are floating and spaced prop- erly. See number 11 on page 6.

Problem: Feed hose tangles or ties itself in knots.

Solution: 1. Make sure the feed hose has been cut properly. See page 5.

2.Check the floats (#49) to make sure they are floating and spaced prop- erly. See number 11 on page 6.

3.Check the wheel RPM. See page 7.

4.Make sure the swivels (#48) are turning freely and the flow arrows on all of the swivels are pointing toward the cleaner.

Please Note: It is important to use genuine Polaris replacement parts, because non- Polaris parts may adversely affect the unit’s performance. Filter bags are an excellent example; “generic” bags are not specifically designed to work with the Polaris and can cause operating problems.

B. Troubleshooting Worksheet

If none of the troubleshooting solutions worked, please fill in the following information and either contact your participating Polaris dealer or our Customer Service Department at 1-800-VAC-SWEEP (USA and Canada only) or (760) 599-9600, Monday through Friday, 7:30 a.m. - 5:00 p.m. PST.

In order to provide faster and more convenient service, have the following information available at the time of your call or when taking the Polaris in for service.

1. Serial #: ___________________

(See page 14 for the location of the serial #.)

2. Wheel RPM:________________

(See page 7.)

3. Is the back-up valve cycling?

(Watch the jet on the back-up valve. It should come on and go off. It should stay off longer than it stays on.)

Yes No

4. Is the hose the proper length?

(See the diagram at the bottom of page 4.)

Yes No

Length of the clear hose: _____________

Length of the white hoses:____________

5. Is the hose floating properly?

(See number 11 at the top of page 6.)

Yes No

6.How often do you clean the filter screen inside the quick disconnect? (See page 9.)

Never	Once a week
Twice a week	Once a month

7. Are the vacuum jets obstructed?

(While the cleaner is operating, hold it upside down and look into the vacuum tube. There should be three distinct, even jets of water.)

Yes No

8. Is the drive train functioning?

(As you spin each wheel independently, all the wheels should spin.)

Yes No

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