2.Check the indicator status of your network server, hub, exchange, and network card.
8.3.1 I have forgotten the administrator username and/or password.
To reset the administrator User name and password, Press and hold down the RESET BUTTON for 5 seconds. Release the power button and the username and password will be reset to the factory default administrator User name and password.
Default administrator User name: admin
Default administrator password: No password
8.3.2 IP address configuration
To check if the IP address of the IP camera and your computer share the same subnet, click: My Computer > Control Panel > Network &
>LAN > Attributes > Internet Protocols (TCP/IP), and check the IP address and Subnet Mask. Make sure the camera and computer are in the same subnet when configuring the IP camera’s IP address manually.
8.3.3 Network Configuration
Check to ensure that your http Server software is configured and running properly. If you are running firewall software make sure it allows inbound connections to port 80. Also, if you are using a cable/DSL router, make sure you have set up port forwarding properly. (Consult your router’s documentation for more information.) If none of these seems to be the problem, it is also possible your ISP is blocking inbound connections to port 80. Many ISPs have done this because of internet worms such as Code Red. If this is the case, you will have to setup your http Server on an alternate port, such as 8080.
8.3.4 I cannot see what my camera is monitoring
There are four reasons why you might not be able to view the images your camera is sending:
1.If the DirectX function is not installed, color images may not display properly. Please install DirectX, open the start menu and input the command.
In DirectX, DirectDraw, Direct3D and AGPTexture should be enabled.
If these features do not work, there may be connection issues or the hardware is not reading it properly.
2.You may have a hardware issue, for example, it cannot support the card or enable images.
3.Your firewall or antivirus software may be blocking the camera.Try closing your antivirus software or firewall, or make the camera a “trusted device” in the firewall and antivirus settings.
4.ActiveX controller may not be installed correctly. If there’s no image the first time you use the camera there may be an installation error. Follow these steps:
1.Install the “IP CameraTool” and ActiveX control at the same time.
2.Install ActiveX control, maintaining the Internet Explorer security settings.
8.3.5 Network bandwidth problems
The image frame rate is subject to the following factors: 1) network bandwidth,
2)computer performance, including network environment and display preference settings (brightness, theme, etc.), 3) the number of visitors accessing at one time (too many visitors can slow down the image frame rate), 4) choice of switch or hub for access (use of a switch rather than a hub is recommended for multiple IP cameras).
Devices using MJPEG compression require a lot of network bandwidth. If there is not enough, it will lead to slower browsing.Typical video settings require network bandwidth as noted below:
640x480@30fps: 4.0 Megabits~5.0 Megabits
320x240@30fps: 1.2 Megabits~1.6 Megabits
8.3.6 Why am I getting a “Failure to connect to the device” prompt?
This can happen when you have multiple cameras. Enter the
changes to yellow 
and this prompt appears.
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