Troubleshooting, TV won’t switch on | Polycom 60PP9753, 55PP9753

Troubleshooting

Review This List of Symptoms and Checks Before Requesting Service

You may be able to solve the problem yourself. Charges for TV installation and adjustment of customer controls are not cov- ered under your warranty.

If you need to call a customer service representative, please know the model number and serial number of your product before you call. This information is displayed on the back of the product. Our representative will be happy to assist you.

To reach our Customer Care Center, call 1-800-531-0039.

The TV won’t switch on.

•Make sure the power plug is plugged in.

•If you’re using the TV remote control to turn the TV on, be sure the remote is in TV mode.

•Plug something else in to be sure the wall outlet (or extension cord) is receiving power.

•The remote control could have a problem. See the troubleshooting section “Remote-related Checks” on the next page.

The TV switches off unexpectedly.

• The Sleeptimer may have been set to turn the TV off. Turn the TV back on if desired.

The TV switches on unexpectedly.

•The On Timer may have been set.

•If the TV experienced a power outage, it will switch on when power is restored.

You have a picture but no sound.

•Make sure Mute is not on.

•The TV speakers may be turned off. Make sure the Center Channel Amp Switch on the back of the TV is in the INT position.

You have no picture.

• If you have made a connection to the TV’s ANTENNA IN 75Ω jack, be sure to use Autoprogram. to program channels into the TV’s memory.

•If you want to view materials from an accessory device (DVD player, VCR, or satellite receiver, for example) be sure you have selected the input source to which you have connected the device—AV1, AV2, AV3, AV4, or Side.

•Make sure you have made connections correctly.

You see scrolling images.

• Make sure you have made connections correctly.

The picture appears doubled or tripled.

•If you are using an antenna, be sure it is facing in the correct direction for proper reception. Also, check to see if it may be receiv- ing signals that are being reflected off of mountains or buildings.

The picture shakes or is not clear.

•If you are using an antenna, make sure it is not broken or shorted, and make sure the antenna cable is connected properly and securely.

•If you are using a VCR and selecting channels on the TV, make sure the TV/VCR mode on the VCR is set to TV.

The picture has no colors or colors are not correct.

•Make sure you have made connections correctly.

•If you have connected accessory equipment, such as an HD satellite receiver, make sure the color space setting (either YPbPr or RGB) on the accessory equipment is correct. If you have connected to HD INPUT-AV 3, make sure the color space setting for the AV3 input in the TV’s Sources submenu (within the Settings menu) matches that of the accessory equipment—either YPbPr or RGB. See the section in this manual on setting the color space for AV3, and refer to the user manual for the HD satellite receiver.

The TV sound has an unusual quality.

• Check the TV’s Equalizer control to be sure it is set to the option you want.

The remote control does not work.

•Make sure nothing is blocking the path between the remote control and the TV or accessory device you want to operate.

•Make sure you point the remote directly at the TV or accessory device you want to operate.

•If you want to operate the TV, make sure the remote is in TV mode. If you want to operate an accessory device, program the remote to operate the device if necessary and make sure the remote is in the appropriate mode for the device.

•Make sure you have installed the batteries correctly.

•The batteries could be dead. When the batteries in the remote run low, the remote will send a “Battery Low” command to the TV. The TV will then display a message on the screen reminding you to replace the batteries as soon as possible.

•You may want to try taking the remote batteries out and then putting them back in. NOTE: After taking the batteries out, you may need to reprogram the remote for use with accessory devices.

*Q refers to the Quick Use and Setup Guide that came with your TV.

60PP9753, 55PP9753 specifications

The Polycom 55PP9753 and 60PP9753 are advanced conferencing solutions that cater to the growing demands of modern communication needs in professional environments. These devices are part of Polycom's leading portfolio, designed to provide exceptional audio and video quality for seamless team collaboration.

One of the standout features of the Polycom 55PP9753 is its high-definition video capabilities. With support for 1080p video resolution, it ensures that every participant is clearly visible, which is crucial for effective communication. Additionally, this model offers a 16:9 aspect ratio, which enhances the viewing experience during video calls, making it feel more natural and immersive.

The Polycom 60PP9753 pushes the boundaries further with its advanced video processing technology, which includes features such as automatic camera tracking and digital pan-tilt-zoom capabilities. This allows the camera to automatically focus on the active speaker, ensuring that attention is directed where it needs to be, enhancing engagement during meetings.

Both models are equipped with Polycom’s proprietary audio technology, known as NoiseBlock, which automatically mutes background noise when a participant is not speaking. This feature eliminates distractions caused by background sounds, allowing for clearer communication. Additionally, they come with Polycom’s SmartPairing technology that allows users to join meetings quickly and easily from their mobile devices or laptops.

The design of both the Polycom 55PP9753 and 60PP9753 is sleek and unintrusive, making them suitable for any professional setting. The systems integrate seamlessly with various conferencing platforms, including Microsoft Teams, Zoom, and Cisco Webex, making it ideal for organizations that utilize multiple communication tools.

Moreover, both models offer wide compatibility with various input and output interfaces, supporting HDMI, USB, and various audio connections. This versatility makes it easy to connect to any existing AV setup or technology stack in a conference room, ensuring that businesses can leverage their current infrastructure.

In summary, the Polycom 55PP9753 and 60PP9753 are robust conferencing solutions that offer high-definition video, advanced audio technologies, and seamless integration with various conferencing platforms. These features make them ideal choices for enterprises seeking to improve their communication practices and enhance collaboration among teams, regardless of their geographical locations.

Polycom 60PP9753, 55PP9753 manual Troubleshooting, TV won’t switch on

Models: 60PP9753 55PP9753