Polycom IP601 manual Placing a Call, Answering a Call, Microphone Mute, Call Hold and Resume

SoundPoint® IP 501

Quick User Guide

Basic Phone Features

Customizing Your Phone

Applies to phones running SIP 1.6.5 or later.

For detailed information please consult the comprehensive SoundPoint IP 501 User Guide available at: www.polycom.com/voip

©2006 Polycom, Inc. All rights reserved.

Polycom, the Polycom logo and SoundPoint are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective owners. Information in this document is subject to change without notice.

BASIC PHONE FEATURES

PLACING A CALL

Using the Handset:

Pick up the handset and dial the desired number, or dial the desired number first and then pick up the handset.

Using the Speakerphone:

1.With the handset on-hook, press:

-any assigned line key, or

- button, or

-NewCall soft key.

2.Dial the desired number.

Using the Optional Headset Headset Memory Mode enabled:

1.With the headset connected, press:

-any assigned line key, or

- button, or

-NewCall soft key.

2.Dial the desired number.

During a call, you can alternate between handset, headset, or hands-

free modes by pressing the or keys, or picking up the handset.

ANSWERING A CALL

Using the Handset:

-Pick up the handset.

Using the Speakerphone:

With the handset on-hook, press:

- button, or

-the line key, or

-Answer soft key.

Using the Optional Headset:

-Press

Incoming calls may be ignored by

pressing the Reject soft key or during ringing.

MICROPHONE MUTE

During a call, press . Mute applies to all modes: handset, headset, and hands-free. You can hear all other parties while Mute is enabled.

To turn off Mute, press again.

CALL HOLD AND RESUME

-During a call, press or the Hold soft key. Press the Resume soft key, or the line key to retrieve the call.

-If multiple calls are on hold on a

single line key, use the and keys to select the desired call, then press the Resume soft key to return to this call.

-If calls are on hold on more than one line key, the call details can be viewed by pressing and holding the desired line key. If a line key is pressed briefly, the first call on hold on that line key will be retrieved.

CALL TRANSFER

1.During a call, press or the Trnsfer soft key (the active call is placed on hold).

2.Press the Blind soft key if a blind transfer is required.

3.Place a call to the number to which you want to transfer the call or use the arrow keys to access the number from a call list, and press the Dial soft key.

4.As soon as ring-back sound is heard,

or after the party answers, press to complete the transfer.

Transfer may be cancelled during establishment by pressing the Cancel soft key. The original call is resumed.

3-WAY CONFERENCE CALLS* To create a three-way conference call:

1.Call the first party.

2.Press or the Confrnc soft

key to create a new call (the active call is placed on hold).

3.Place a call to the second party.

4.When the second party answers,

press again to join all parties in the conference.

5.When a conference has been established, pressing the Split soft key will split the conference into two calls on hold.

Placing the call on hold on the conference originator’s phone will place the entire conference on hold.

A conference may be created at any time between an active call and a call on hold (on the same or another line) by pressing the Join soft key.

Ending the call on the conference originator’s phone will allow the other parties to continue the conference.

______

*- Conferencing is an optional feature that must be configured on the call server. Particulars and menu options may vary.

ENDING A CALL

Using the Handset:

-Hang up.

Using the Speakerphone:

-Press or the EndCall soft key.

Using the Optional Headset:

-Press or the EndCall soft key.

CALL FORWARDING

To turn call forwarding on:

1. Press the Forward soft key from the

phone’s idle display or press

and select Features and Forward.

2.If multiple lines are in use, select which line to forward.

3.Enter a number or URL to forward all future calls to.

4.Press the Enable soft key to confirm Call Forwarding. A moving arrow replaces the usual indicator for that line to confirm Call Forwarding is enabled.

To turn call forwarding off:

1. Press the Forward soft key from the

phone’s idle display or press

and select Features and Forward.

2.If multiple lines are in use, select which line to disable the feature on.

3.Press the Disable soft key.

Call forwarding is not available on shared lines.

If call forwarding is configured on the call server (invoked using * code dialing or from a PC-based application), then particulars and menu options may vary.

SoundPoint IP 501 Quick User Guide. 1725-11515-001 Rev. 5/25/2006 1