CHAPTER 2 – TROUBLESHOOTING
PROBLEM |
| POTENTIAL SOLUTION |
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Monitors are black. |
| The system may be in standby mode. Pick up the touch sensitive |
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| remote control. The Main Menu screen should appear on the main |
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| monitor. |
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| The monitors may be turned off. Locate the POWER button(s) on |
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| the monitor(s) and turn it (them) on. |
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Remote control and the |
| Locate the power switches on both the codec and monitor (refer to |
monitor(s) both appear to be |
| the section in Chapter 1: Turning the PolyCom EX system on and |
without power. |
| off). |
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| The system must go through a start up process. This takes just a |
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| moment. |
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| The system is ready to make and/or receive calls once the IP |
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| indicators on the Main Menu turn green. Should one or more of the |
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| indicators remain red, turn the PolyCom EX system off. Wait |
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| approximately ten (10) seconds before turning the system on again. |
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You cannot see the other sites. |
| Ask the site that cannot be seen to send their image from their main |
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| camera; |
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| Press the NEAR button on the remote control so that the visual |
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| icons appear at the bottom of the main monitor. |
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| Use the left arrow key on the remote control to select the first visual |
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| clue on the left. |
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You cannot hear the other sites |
| Your volume may be turned down too low. Push and hold down the |
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| volume increase button on the remote control. |
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| The far end may have their mute feature on. Ask the far site to take |
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| themselves off mute. |
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The ‘You have a video call. |
| This means that the system has been placed in Manual Answer |
Would you like to answer?’ |
| mode. |
message appears accompanied |
| To accept the call, select the YES option. |
by ringing. |
| |
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| Your system can be on ‘manual answer mode,’ or ‘auto answer |
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| mode.’ Please check with your technical support to make sure your |
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| system is set up properly for the NORTH Network. |
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Remote Control will not respond. |
| Make sure the remote control has a direct path to the camera or |
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| microphone. The remote control will not work if the view between |
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| the remote transmitter and the receiver is obstructed. |
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| Check to ensure batteries are OK by replacing them with new ones. |
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| The remote control is powered by three AAA batteries. |
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If problem persists, contact NORTH Network Support Services
PolyCom EX User Manual | Aug. 18, 2004 v 1.1 | Page 13 of 13 |
Copyright © NORTH Network 1998.
The information herein may be reproduced provided that it is accurate and NORTH Network is credited as the source.
