Chapter 22-RealPresence Collaboration Server 800s Hardware Monitoring
Polycom, Inc. 22-7
Diagnostics
Your system comes with a Hardware Diagnostics USB memory stick. If required for
troubleshooting, Polycom Global Services personnel may ask you to run hardware
diagnostics.
The following are required to run the diagnostics:
• Hardware diagnostics USB memory stick
•USB Keyboard
• VGA Monitor
To perform diagnostics:
1Turn off the Collaboration Server.
2Connect a keyboard and a VGA monitor.
3Insert the USB memory stick containing the hardware diagnostics utility into any of the
system’s USB ports.
4Turn on the Collaboration Server.
The server boots up.
5Press F11.
The appliance will not be operational during the running of diagnostics.