Appendix H-Restoring Defaults and System Recovery
Polycom, Inc. H-5
Comprehensive Restore to Factory Defaults Procedure
Restoring the RealPresence Collaboration Server 800s to Factory Defaults consists of the
following procedures:
A Backup Configuration Files
—These files will be used to restore the system in Procedure C.
B Restore to Factory Defaults
—Restart the system with the configured Polycom USB key plugged into any USB
port.
C Optional. Restore the System Configuration From the Backup
—Apply the backup file created in procedure A.
—Restart the RealPresence Collaboration Server 800s.
(If the RealPresence Collaboration Server 800s is unresponsive after these procedures, a
further restart may be necessary.)

Procedure A: Backup Configuration Files

The Software Management menu is used to backup and restore the configuration files of the
RealPresence Collaboration Server 800s and to download MCU software.
To backup configuration files:
1On the Collaboration Server Menu, click Administration > Software Management >
Backup Configuration.
The Backup Configuration dialog box is displayed.
2Click Browse.
3Browse to the Backup Directory Path and then click Ok.
4Click Backup.

Procedure B: Restore to Factory Defaults

To perform a Comprehensive Restore to Factory Default perform the following steps:
1Insert the Polycom USB key that came with the RealPresence Collaboration Server into
your computer.
The Polycom Documentation window is displayed.
aSelect Open Folder to view files using Windows Explorer.
bDouble-click the index.hta file.