Errors

Occasionally, you may encounter the following issues as you attempt to install from the Device Library. Use the explanation beside each issue to try to resolve the problem. If you still experience problems, contact Newpoint Technical Support.

Error

Description / Explanation

Incorrect or

The physical drive indicated by the user does

Corrupt Driver

not contain a \COMPASS\drv directory.

Disk

 

 

 

Access Violation

The \COMPASS directory does not have read

privileges.

 

 

 

Newpoint

The file fepkrn.exe in Windows NT installations

(or the file fepkrn in Unix installations) does not

Compass not

exist in the directory \bin, under the directory

installed in

pointed to by the FEPHOME environment

supplied path

variable. This file must exist in a functional

 

Compass installation.

 

 

Installation logical

Errors extracting the default logical drive

drive error:

occurred. Please call technical support.

<additional info>

 

 

 

 

The environment variable FEPHOME must be

FEPHOME not

defined. This process is part of the installation

of Compass. This error typically indicates that

defined

Compass was improperly installed, or has been

 

 

moved from its original location.

 

 

Error finding files

Errors extracting files from the installation

at source

source occurred. Please call technical support.

 

 

System Call error

An error occurred executing the operating

<additional

system command indicated in the additional

information>

information.

 

 

Unspecified

Call technical support.

General error

 

 

 

Cannot Upgrade

It is not possible to install driver files for the

same device more than nine times, unless you

Drivers More than

manually relocate the older copies stored in the

9 Times

directory.

 

 

 

Newpoint Technologies, Inc.

46

COMP-USER-006

Salem, NH 03079

 

Rev. 3.2 –01/31/01

Page 46
Image 46
Power Sentry 4 manual Errors, Error Description / Explanation

4 specifications

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