|
| Contents |
|
A WELCOME FROM THE PRESIDENT | .................................................................. | 3 | |
CONTACTING NEWPOINT TECHNOLOGIES | 4 | ||
Newpoint Technologies Headquarters | 4 | ||
Newpoint Sales Team |
| 4 | |
Technical Support |
| 4 | |
ABOUT THIS GUIDE |
| 7 | |
Objectives |
| 7 | |
Intended Audience |
| 7 | |
Document Conventions |
| 8 | |
Windows Navigation Conventions | 8 | ||
ABOUT THE PROGRAM |
| 9 | |
New in this Release |
| 10 | |
Upgrade Information |
| 12 | |
Important Information for Upgrading Compass | 12 | ||
INSTALLING NEWPOINT COMPASS | 16 | ||
DIRECTORY STRUCTURE |
| 16 | |
HARDWARE REQUIREMENTS & RECOMMENDED SETTINGS | 18 | ||
INSTALLING NEWPOINT COMPASS |
| 20 | |
Installation Components |
| 25 | |
INSTALLING THE APACHE WEB SERVER (OPTIONAL) | 30 | ||
INSTALLING ADOBE ACROBAT 4 (OPTIONAL) | 33 | ||
REINSTALLING NEWPOINT COMPASS | 36 | ||
INSTALLING YOUR RAINBOW KEY |
| 38 | |
Modifying Port Settings |
| 40 | |
THE NEWPOINT DEVICE LIBRARY |
| 41 | |
Installing Library Drivers |
| 42 | |
Driver Upgrades |
| 45 | |
Errors |
| 46 | |
Device Library Contents and File Structure | 47 | ||
CURRENT DEVICE LIBRARY, BY MODULE ID | 48 | ||
LOGGING INTO AND EXITING THE SYSTEM | 50 | ||
STARTING UP AND SHUTTING DOWN THE COMPUTER | 50 | ||
STOPPING AND STARTING COMPASS ADMINISTRATOR | 51 | ||
CHANGING NODE STATES FROM THE ADMINISTRATOR | 55 | ||
CHANGING NODE STATES AT A COMMAND PROMPT | 56 | ||
CONFIGURING THE SYSTEM |
| 58 | |
NEWPOINT TECHNICAL SUPPORT | 59 | ||
WHAT DO WE SUPPORT? |
| 59 | |
HOW DO WE PROVIDE SUPPORT? |
| 61 | |
The Problem Resolution Process | 61 | ||
Problem Prioritization and Resolution Goals | 62 | ||
Support is a Collaborative Process | 63 | ||
Newpoint Technologies, Inc. | 5 |
| |
Salem, NH 03079 |
| Rev. 3.2 |
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