Maintenance & Troubleshooting

Computer Failure

If a computer fails to boot up, it could be that the monitor or keyboard is not plugged into the computer. Check these connections and reboot the computer.

The first display will show what hardware is connected to the IDE bus, such as hard drive, tape drive and CD-ROM. If the hard drive does not appear on this list, its IDE connection should be checked and it may require a replacement. Contact Newpoint technical support at +1 603 898-1110 or support@newpointtech.com.

If the hard drive is shown on the list, but the computer fails to boot the NT operating system, reload the NT operating system from CD- ROM and Compass from backup tape.

Network Failure

If the Console on the M&C (Monitor & Control) computer cannot communicate with the node, either the Compass software is down or the network connection is broken. Try to start Compass from the Administrator. If the Administrator cannot connect to the node computer, the network is the problem. Check the network connections between the two computers. If both connections appear to be normal, try rebooting both machines. If the communications continue to fail, connect a keyboard and monitor to the node computer and follow the suggestions above in Computer Failure.

Software Failure

If changes to the Compass configuration or filesystem cause a failure of the software, try restoring the configuration or filesystem manually. If this cannot be done, restore the M&C software from a backup tape.

Newpoint Technologies, Inc.

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Power Sentry 4 manual Computer Failure, Network Failure, Software Failure

4 specifications

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