Support / Service |
Warranty
Service Policy
Obtaining Service
Self Service
Printrex products are warranted to be free from failures due to defects in material and workmanship for twelve (12) months from the date of purchase. During this 12 month period Printrex will, at its sole discretion, replace or repair at no charge the product which, in its opinion, is defective.
If the failed product has been modified without Printrex’s consent or if the failure is the result of misuse, abuse or misapplication, Printrex has no obligation to repair or replace the failed product.
Consumables Warranty: Printrex warrants that the thermal print head will be free from defects for the Expected Life of the printhead but not more than one (1) year from the date of purchase. The Expected Life of the printhead is considered to be the lesser of, A) fifty (50) kilometers of delivered media or B) one hundred million (108) pulses of an individual print element (approximately 12.7 km of converted printout for any given print element).
Except as expressly provided above, the hardware and accompanying written materials (including the User’s Guide) are provided ‘as is’ without warranty of any kind, including the implied warranties of merchantability and fitness for a particular purpose, even if Printrex has been advised of that purpose. In no event will Printrex be liable for any direct, indirect, consequential, or incidental damages arising out of the use of or inability to use such product even if Printrex has been advised of the possibility of such damages. Some states do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply.
Following the warranty period Printrex will repair defective products and will charge a fee to cover handling and service costs based on Printrex’s
Before returning a failed unit, the buyer must first obtain a Return Material Authorization (RMA) number by contacting Printrex’s Customer Service. The RMA number should be prominently displayed on the outside of the returned package and on the accompanying packing list. Printrex cannot be held responsible for any package returned without an RMA number. The model and serial number of the printer is on the chassis label located on the rear of the printer. Please have this information available when service is required.
The user is responsible for packing the failed product in original or equivalent packaging for shipment, and for the charges to ship the failed product to Printrex. Printrex is responsible for charges to ship the repaired or replaced product if under warranty. If any charge to you is involved, Printrex, at its sole option, will bill you or return the product C.O.D.
Printrex recognizes that some customers have service departments that are capable of servicing the Printrex products. For this case, Printrex offers a Self Service Reference. This reference includes assembly drawings with bills of material so that replaceable internal components can be identified and ordered. Please contact Printrex Customer Service to obtain a Self Service Reference for your product(s). For self service, the owner assumes the risk of damage to the unit and may violate the warranty.
DT Chassis Printers/Plotters
