25
Most Frequent Problems and Solutions
Problem Corrective Action
Poor print quality
•dark print
•light print
•light print on half of the page
•missing dots or characters
•smeared print
•wavy vertical lines
•Adjust the forms thickness lever setting.
Print quality can be affected if it is too loose
or too tight.
•Adjust the paper tension horizontally by
moving the right tractor. Print quality can be
affected if it is too loose or too tight.
•Make sure the ribbon threads between the
hammerbank cover and ribbon mask, as
shown on the ribbon path diagram on the
pedestal models. Turn the ribbon cartridge
knob clockwise to ensure that the ribbon
tracks correctly in the ribbon path.
•Be sure to use an approved ribbon.
Torn or damaged forms •Reset the forms thickness lever for thicker
paper.
•Adjust the paper tension horizontally by
moving the right tractor. Too high a paper
tension can cause tearing of the tractor feed
holes.
•Check the paper slot for foreign material.
•For thick, multipart forms, set the OPEN
PLATEN @ BOF to enable. Refer to the
Printer Control Menu in the User’s Manual.
Loss of forms position •Set the forms thickness lever for thicker
paper.