Chapter 3: Troubleshooting
25

China

Limited Warranty
Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the
time of the delivery of the product to the original end user:
a) the product will conform to Promise’s specif ic ations;
b) the product will be free from defects in material and workmanship under
normal use and service.
This warranty:
a) applies only to products which are new and in cartons on the date of
purchase;
b) is not transferable;
c) is valid only when accompanied by a copy of the original purchase
invoice.
d) Is not valid on spare parts, fans, and power supplies
This warranty shall not apply to defects resulting from:
a) improper or inadequate maintenance, or unauthorized modification(s),
performed by the end user;
b) operation outside the environmental specifications for the product;
c) accident, misuse, negligence, misapplication, abuse, natural or
personal disaster, or maintenance by anyone other than a Promise or a
Promise-authorized service center.
E-mail Support support-china@promise.com
Fax Support +86-10-8857-8015 Attn: Technical Support
Phone Support +86-10-8857-8085/8095
If you wish to write us for
support: Promise Technology China
Room 1205, Tower 3
Webok Time Center, No.17
South Zhong Guan Cun Street
Hai Dian District, Beijing 100081, China