Chapter 3: Troubleshooting
23
Contact Technical Support
Promise Technical Support provides several support op tions for Promi se users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most ef ficien t serv ice
and support.
If you decide to contact us, please have the f ollowing information available:
• Product model and serial number
• BIOS and driver version numbers
• A description of the problem / situation
• System configuration information, including: motherboard and CPU type,
hard drive model(s), SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.

Technical Support Services

United States

Europe, Africa, Middle East

Promise Online™ Web Site
Promise Online™ eSupport
http://www.promise.com/support
(technical documents, drivers, utilities, etc.)
https://support.promise.com/support
(online request form)
E-mail Support support@promise.com
Fax Support (408) 228-1097 Attn: Technical Support
Phone Support (408) 228-1400 option 4
If you wish to write us for
support: Promise Technology, Inc.
580 Cottonwood Drive
Milpitas, CA 95035, USA
E-mail Support support@promise-emea.com
Fax Support +31 (0) 40 256 9463 Attn: Technical Support
Phone Support +31 (0) 40 235 2600
If you wish to write us for
support: Promise Technology Europe B.V.
Science Park Eindhoven 5542
5692 EL Son, The Netherlands